Behavior Support Specialist

Position Summary

The Behavior Support Specialist ensures a safe, structured, and welcoming environment for participants, visitors, and team members within reStart Inc.’s facilities. This position provides frontline support through safety monitoring, front desk coordination, participant engagement, and incident response to promote orderly operations and positive daily experiences.

This role requires professionalism, sound judgment, and the ability to remain calm in fast-paced or high-acuity situations. The Behavior Support Specialist serves as both a service ambassador and safety steward, supporting program stability while reinforcing respectful expectations and consistent procedures.

Key ResponsibilitiesParticipant Engagement & Support

• Build professional, respectful relationships with participants while maintaining appropriate boundaries and expectations.
• Provide clear guidance regarding program rules, routines, and expectations.
• Respond to participant concerns and provide appropriate information or referrals.
• Utilize de-escalation techniques to address conflicts or disruptive behavior.
• Communicate observations or concerns promptly to supervisors or program leadership.

Safety Monitoring & Facility Oversight

• Conduct routine walkthroughs of facilities to ensure safety, cleanliness, and operational readiness.
• Monitor security systems and manage controlled building access.
• Observe and report safety risks, maintenance needs, or policy concerns.
• Respond to incidents or emergencies in accordance with established protocols.
• Document incidents and security-related observations accurately and timely.

Front Desk & Administrative Operations

• Serve as the first point of contact for visitors, participants, and team members.
• Answer and route phone calls using established procedures.
• Complete intake, sign-in, and general administrative tasks.
• Maintain organized, stocked, and orderly common spaces.
• Support documentation and recordkeeping requirements.

Collaboration & Team Contribution

• Work collaboratively with cross-functional team members to ensure consistent communication and coordinated service delivery.
• Participate in required meetings, training, and professional development activities.
• Follow all organizational policies, procedures, and confidentiality standards.
• Perform additional duties as assigned to support program operations.

Qualifications & Experience

• High School diploma or GED required
• Minimum two (2) years of experience in customer service, behavioral support, residential services, or related frontline roles preferred
• Experience working in fast-paced or high-volume service environments strongly preferred
• Strong conflict resolution and communication skills
• Ability to maintain confidentiality and professional discretion
• Proficiency in Microsoft Office Suite, especially Outlook
• Must pass criminal background check and pre-employment drug screening

Core Competencies

• Professional Judgment
• Situational Awareness
• De-escalation & Conflict Resolution
• Communication Skills
• Reliability & Accountability
• Organization & Attention to Detail
• Team Collaboration
• Adaptability

Work Environment & Physical Requirements

• Prolonged standing, walking, bending, and movement throughout the facility
• Ability to lift up to 25 lbs.
• Schedule flexibility including evenings, weekends, or rotating shifts as operational needs require

reStart Inc. Core Values & Attributes

We seek team members who embody:

• Mission Commitment: Dedication to ending homelessness and inspiring hope.
• Equity & Inclusion: Practices fairness, cultural humility, and inclusivity in all interactions.
• Integrity: Upholds transparency, accountability, and ethical standards.
• Collaboration: Works cooperatively with team members, participants, and partners to achieve shared goals.
• Solution-Focused Mindset: Approaches challenges with creativity and adaptability.
• Professionalism: Demonstrates respect, compassion, and accountability in all work.
• Flexibility: Adapts readily to changing needs and evolving community conditions.

• Integrity: Demonstrates accountability, transparency, and professionalism in all interactions.
• Compassion: Serves participants and colleagues with care, respect, and dignity.