Belgium (Telecom / Dutch) : Digital Data Analyst / Digital Analyst (REF18)

Client : A leading telecom operator

The assignment is open for Dutch speaking consultants. French and English language and communication skills are a plus.
Candidates without EU work permit are invited to apply, and we would be able to prepare the work permit for admitted applicants.

Function

As a Digital data analyst you are responsible for the development and maintenance of digital data, reporting, campaign tracking and analytical insights into digital customer behavior. You are part of the Platform Experts chapter and support decisions with relevant data and insights.

• You work together with product owners , scrum masters and business stakeholders and ensure that they can make data-driven decisions. You translate their business objectives into measurable KPIs both in the context of projects and for daily activities.

• You make data transparent for your stakeholders to support their strategic decisions. To do this, you collect, analyze and visualize data within a digital omnichannel context.

• You create and automate digital reporting and manage the quality of the data and reports (within the predetermined data management architecture, in close consultation with IT & business intelligence teams). You ensure continuous improvement of both the methodology and the dashboards and data themselves with a view to refining insights.

• The digital analytics expert trains, supports and advises business stakeholders on how to prepare simple digital analytics reports, formulate business requirements and interpret digital analytics reports. You are always looking for improvements and make recommendations for this.
• You work closely with different internal teams to provide a coherent picture of the digital end - to -end customer experience and the digital path the customer follows. You proactively monitor data to identify pain points and suggest areas for improvement. You enable business stakeholders to analyze digital customer behavior across all digital touchpoints .
• You aggregate and organize data from different sources (Adobe Analytics, search, advertising, CRM, etc.).

Profile

• You have several years of experience in digital (customer) data analysis .
• You have knowledge/experience with digital marketing, e-commerce and e-care, including web analytics , social media and conversion marketing.
• You have experience using analytical tools (preferably Adobe Analytics).
• Knowledge of tag management, Adobe Experience Manager and Adobe Audience Manager is a strong asset.
• You work smoothly with Powerpoint and Excel and have basic knowledge of web technologies.
• You have good analytical skills. You are a critical thinker and a good problem solver resolver .
• You are a real team player who can work well with colleagues from different teams, both from a business and from a more technical background.
• You can present strong communication and presentation skills. You enjoy making data transparent for business and enjoy taking less experienced colleagues in tow.
• You are willing to further develop skills in a team-oriented, fast-paced environment.

Language requirements:

Dutch mandatory

English nice to have

Location : Belgium