BELL STAFF/VALET PT

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Primary mission:

You will welcome and escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, parking/retrieving guests’ vehicles, as well as providing general information regarding the hotel and local attractions; maintain an even flow of guests’ luggage and belongings to and from guestrooms and providing storage of the luggage in a prompt and safe manner; provide personal service to guests for their business and concierge needs.

SCOPE OF WORK + TEAM

• Reports to Front Office Manager

• Supports the Front Office Team and Guest Services

RESPONSIBILITIES

• Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage. Know the complete hotel facilities and layout in order to escort guests to and from their rooms, explaining in the proper dialogue, all in-room amenities, emergency procedures and the general hotel facilities. Delivery of flowers, packages, gifts, amenities, messages and parcels as directed by the day's priorities.

• Responsible valet parking service to guests following OLS/Springboard Hospitality transportation guidelines. Assist with the activities and fostering good relations with the car rental companies, taxi services, tour and travel companies, limo services, etc. to provide the maximum level of quality service.

• Provide information and recommend area restaurants, theaters, community events, activities, etc. to ensure optimum guest satisfaction.

• Polishing and monitoring all bell carts on a consistent basis and maintaining the work area in a clean and orderly manner. Handle the maintenance program of company vehicles, cleaning schedule, refueling and trip logs.

• Report and/or follow-up on any complaints, problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.

• Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job. Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.

• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.

• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.

• Hearing and visual ability to observe and detect signs of emergency situations.

• Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 100 lbs. Sufficient manual dexterity in hands.

• Ability to climb stairs and ladders at a rapid pace.

• Ability to perform duties within extreme temperature ranges.

• Hours Required: 8-Hr Shift/Scheduled days and times may vary based on need