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BERT OGDEN BUICK GMC SERVICE ADVISORService Advisor Responsibilities

· Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention

· Return missed phone calls, emails, from customers

· Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention

· Accurately record issues and data into Dealer Management System. Attention to detail critical

· Conduct Transactions w/ system; walk customer through correction and provide summary

· Communicate estimated completion time, regular updates and follow through on each customer vehicle

· Coordinate the detail of every vehicle prior to delivery

· Coordinate the delivery time or pick up with each customer

· Follow up with Customer on services provided; ensure they are satisfied with the work performed

· Performs other duties as requested