BFSI Production Support Engineer

We are seeking a skilled BFSI Production Support Engineer to join our dynamic team in Maharashtra. The ideal candidate will have a strong background in production support within the Banking, Financial Services, and Insurance (BFSI) sector, with a focus on providing high-quality technical support and ensuring the smooth operation of critical systems.

In this role, you will be responsible for monitoring and maintaining production environments, troubleshooting incidents, and implementing solutions to enhance system performance. You will work closely with cross-functional teams to ensure timely resolution of issues and to support deployment activities. Your expertise in SQL, Linux/Unix, and Windows environments will be crucial in diagnosing and resolving technical problems efficiently.

Key responsibilities include:

• Providing L2 support for production systems, ensuring minimal downtime and optimal performance.
• Monitoring system performance and conducting regular health checks to identify potential issues.
• Collaborating with development teams to facilitate smooth deployments and updates.
• Managing incidents through ITIL processes, ensuring effective communication and documentation.
• Utilizing your knowledge of Java and Flutter to assist in troubleshooting application-related issues.
• Engaging in continuous improvement initiatives to enhance support processes and system reliability.

The successful candidate will possess strong analytical and problem-solving skills, with the ability to work under pressure and manage multiple priorities. A proactive approach to learning and adapting to new technologies is essential. If you are passionate about delivering exceptional support in a fast-paced environment, we encourage you to apply for this exciting opportunity.