Bi-lingual customer service representative

Bi-Lingual Customer Service Representative- Urbandale, IA
Kelly Services is currently recruiting for a full-time Customer Service Representative for our client, one of the world’s leading equipment and manufacturing companies, at its location in Urbandale, Iowa.
This assignment tentatively starts in June 2017 and pays $18.17 per hour with possible incremental increases based on performance.
Job Description
This position requires an individual to be fluent in one of the following Languages: Spanish, Portuguese, German, French and Russian as well as English, and will provide support to Customers and Dealers (of an Ag/Turf/Construction company) located in Spain, South, Central America and Mexico, Brazil, Russia, France and Germany and surrounding countries. You will provide product and service information, using both internal and external resources. Customer interactions will be handled by phone & email and will require efficiency in multitasking and problem solving skills.

Duties and Responsibilities

• Effectively document customer, dealer, and/or company personnel interactions and issues
• Assist customers and dealers by phone and by email with the setup, operation, and functionality for GPS enabled precision farming equipment.
• Quickly diagnose & troubleshoot problems as well as escalate high priority issues in a timely fashion in order to maximize efficiency and minimize downtime.
• Develop common solutions to problems with team members to maintain required service levels
• Maintain the accuracy and availability of customer related information online
• Ability to work and rotate between 1st, 2nd, and 3rd shift based on the needs of the business.
• Ability to work off-shift hours and occasional holidays.

Skills and Qualifications

• 2-4year degree highly preferred. High School diploma/equivalent required.
• Proficiency in a foreign language (Spanish, Portuguese, German, French, Russian)
• Candidates with customer service backgrounds and strong computer skills are highly desired
• Agriculture or farming background is desired
• Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center.
• Candidates must have excellent customer service skills and experience, including effective communication and listening skills
• Must exhibit a high level of professionalism at all times
• 1 year of customer support experience
• Experience in roles that required demonstration of excellent interpersonal communication, negotiation, and conflict resolution skills.
• Demonstrated strong computer aptitude with basic computer software programs (e.g. Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, etc.).
• Demonstrated ability to learn quickly and apply new computer systems/software knowledge to daily work activities.

Term of Assignment

• Long-term, Tentative Start Date is June 2017
• Primary support hours will be according to country 5:00 am - 5:00 pm CDT Monday - Friday. Shifts outside of these hours are also a possibility, as well as weekends and holidays
• Training will be on 1st shift and last roughly eight to ten weeks after which the worker will be moved to cover the primary support hours for the country/region.

Skills and Qualifications

• 2-4year degree highly preferred. High School diploma/equivalent required.
• Proficiency in a foreign language (Spanish, Portuguese, German, French, Russian)
• Candidates with customer service backgrounds and strong computer skills are highly desired
• Agriculture or farming background is desired
• Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center.
• Candidates must have excellent customer service skills and experience, including effective communication and listening skills

$18.17 per hour