Bi-Lingual (Spanish) Licensed P&C Customer Service Representative at Zee Agency (Allstate)

Job Description

About Us:

At Allstate Zee Agency, we are committed to protecting what matters most for our clients while providing top-tier customer service. We are growing and seeking a Bi-Lingual (Spanish/English) Licensed P&C Customer Service Representative who is motivated, detail-oriented, and passionate about helping clients while driving agency growth.

Position Overview:

As a Customer Service Representative, youll be the primary point of contact for policyholders, assisting with policy servicing, resolving inquiries, and supporting retention efforts. While primarily a service role, this position includes strong cross-sell and win-back sales opportunities, offering both stability and high earning potential.

Compensation & Incentives:

Base salary up to $40,000*

Commissions up to $40,000+ annually from cross-sell and win-back opportunities

Monthly and annual incentives totaling $10,000+

Paid training and clear pathways for growth

MUST ALREADY HAVE PROPERTY & CASUALTY LICENSESchedule & Work Environment:

• Monday Friday, 9:00 AM 6:00 PM

• First 6 months: In-office (Plano, TX)

• After 6 months: Hybrid option available

• After 12 months OR upon hitting production goals: 100% remote option

Benefits:

Paid Training

Paid Time Off (after 1 year of service)

Health & Dental Plans (in progress)

Retirement Plans (in progress)

Plenty of growth and advancement opportunities

Benefits

• Paid Time Off (PTO)
• Work from Home
• Flexible Schedule
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Parental Leave
• Hands on Training
• Tuition Reimbursement
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

Responsibilities

Responsibilities Include (but are not limited to):

> Responding to inbound customer calls in a friendly and professional manner

> Processing policy endorsements (adding/removing vehicles, drivers, etc.)

> Handling payments and billing inquiries

> Following up on cancellation audits

> Reaching out to clients regarding property inspection inquiries

> Coordinating with mortgage lenders for home policy endorsements

> Supporting policyholders with questions on availability, eligibility, coverage, policy changes, claims, and billing clarification

> Building and maintaining strong client relationships

> Creating cross-sell, referral, and retention opportunities

Requirements

What Were Looking For:

The ideal candidate will bring both service excellence and a sales-driven mindset. We want someone who is:

>Bi-Lingual (Spanish/English) REQUIRED>Licensed in Property & Casualty Insurance REQUIRED

> Experienced in servicing Auto, Home, Landlord, and Renters Insurance policies

> Professional, calm, and customer-focused with strong phone skills

> Aggressive sales mindset with the ability to cross-sell effectively

> Driven, focused, and able to multitask in a fast-paced environment

> Passionate about customer service and motivated to earn more while growing their career

Why Join Us?

This role offers the best of both worlds: a stable base salary and consistent service responsibilities, combined with the potential for high commissions and career growth. At Allstate Zee Agency, well give you the tools, training, and support to thrive and succeed.

Remote option after 6 months of in office work experience