Bilingual Automotive Sales Specialist - Training and Implementation

Company Name:PBS SystemsJob Location: CalgaryJob Type:Full-time, PermanentNo. of Openings:01Job Requirement(s):Bilingual (FR/EN); Travel within North America approx. 2 weeks per monthInternal Job Title:DTO Bilingual Trainer - SalesReports To:Team Lead, DTO SalesYou bring the automotive sales experience — we teach the software.PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!The Role:As a DTO Bilingual Trainer – Sales, you will deliver expert training and support to new and existing customers in the Sales module of our Dealer Management Software. You will primarily conduct virtual training sessions, in English and French, to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software installations in person. This role is essential in providing exceptional customer service, fostering continuous learning, and promoting collaboration and process improvement to maximize customer success with our software.Job Responsibilities:Develop a thorough understanding of PBS software and related training processes Gain proficiency in data entry and other key operational tasks Independently manage and deliver all assigned training sessions within primary silo Become an install resource without assistance Prioritize tasks independently and demonstrate accountability without requiring direction Ensure that assigned DTO Cornerstone tickets are handled in a timely manner Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded Respond promptly to internal and external training requests Write up tickets that arise and escalate issues to the corresponding teams Stay up-to-date and understand process documentation as departmental processes evolve Share knowledge across silos and contribute to team learning and development Take the initiative to expand product knowledge and participate in cross-training opportunities if possible Support a collaborative and positive team environment Perform other duties and responsibilities as assigned MUST HAVE Skills: Fluent in French and English (speaking, reading, writing)1-2 years’ experience in a car dealership environment, with a focus in SalesStrong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!Ability to travel within Canada and the USA up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver’s license are required Additional Skills: Excellent communication skills, including presentation and public speakingPBS software experience is a strong assetExperience facilitating in-person and virtual training sessions is a strong assetStrong problem solving and troubleshooting skillsEffective time management and organizational skillsAbility to multitask and prioritize Outstanding documentation abilitiesHigh School Diploma What we offer:Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.Travel Opportunities - Travel to locations across Canada, the U.S., and the CaribbeanComprehensive health benefits - Medical and dental coverage to support your well-being.Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.Employee recognition - Regular appreciation programs and performance-based incentivesCompetitive compensation packageCompetitive annual base salaryUp to $4,800 per year in product certification bonusesOutstanding travel incentive bonusesAdditional performance incentivesAttractive referral bonusesStaff discounts – Exclusive savings with partners such as GM, Dell, and moreShould you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.