Bilingual Customer Service and Administrative Assistant

Job Title: Bilingual Customer Service and Administrative Assistant
Internal Title: Office and Operations Manager

Work Hours: Full-Time (40 hours/week)
Schedule/Timezone: Monday to Friday, 8:00 AM – 4:00 PM PST
Location: Remote (Latin America)

Overview
Are you a detail-oriented professional looking to manage office and plumbing operations in a full-time remote position?
We are partnering with a growing home services company to find a dedicated Office & Operations Manager. This remote role is responsible for overseeing everyday administrative duties, customer communications, technician dispatching, and light bookkeeping. You will play a vital role in keeping field operations organized, efficient, and responsive to client needs.

Key Responsibilities

• Answer incoming customer calls, handle inquiries, and schedule service appointments.
• Manage daily technician dispatching and schedule coordination.
• Handle general administrative tasks to maintain smooth daily business operations.
• Follow up with customers regarding service status, quotes, and unpaid invoices.
• Provide light support on marketing efforts by posting social media content and sending promotional emails.
• Process invoices, maintain records, and handle account reconciliation.

Must-Have Requirements

• Fully bilingual in Spanish and English.
• Proven customer service background with professional phone etiquette.
• Demonstrated experience using CRM and dispatching software platforms.
• Excellent written and verbal communication skills.
• Strong organizational abilities to handle multiple administrative priorities independently.
• Dedicated work-from-home setup with a reliable high-speed internet connection.
• Ability to work Monday to Friday, 8:00 AM – 4:00 PM PST.

Nice-to-Have Requirements

• Experience with bookkeeping and account reconciliation is preferred.
• Prior administrative or virtual assistant experience within the plumbing or home services industry is preferred.
• Experience running basic email marketing campaigns and managing business social media pages is preferred.

Location: Remote - Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Uruguay, Venezuela

Skills required for this job:

• Administrative assistance
• Bookkeeping
• Customer relationship management (CRM)
• Customer service
• Home services industry
• Marketing