Bilingual customer service representative

Hi, Guadalajara! Wipro Technologies is looking for your talent!

Who are we?

Wipro, a leading global information technology, consulting and business process services company, is looking for your talent to join into one of our projects.

We are specialists in technology consulting, design, engineering and operations, and we help our clients realize their ambitions and build sustainable, future-ready businesses.

If you have the desire to be part of large national and international projects and are ready to create a global impact, join us on the mission to build a brighter and more sustainable future for all!

We are looking for a Bilingual (ENG) Customer Care Representative for one of our new proyects with great and potencial growth.

The ideal candidate has great enthusiastic attitude and loves talking to people and proactively solving issues. You will be responsible for converting company clients into passionate promoters.

What you will do:

• Solving telephone requests from existing clients of our business client.
• Work with internal departments to meet client's needs.
• Providing information about products and services (additional services, tariffs).
• Providing information on Billing for services and payments for customer's services.
• Resolving client complaints.
• Work with Service Requests and their transfer to all competent departments (creation, sending, closing, informing the customer about the status of the request).

Mandatory Profile Requirements:

• 2 - 3 years minimum of relevant experience in Customer Service. (Mandatory).
• Advanced level of English (Spoken and written). (Mandatory).
• High School graduated provable. (Mandatory).
• Professional customer service skills : solution mindset, helping nature, passion for the customer and customer experience.
• Fair written and verbal communication skills.
• Critical thinking and logical thinking.
• Ability to multitask and work under pressure.
• Thinks outside of the box.
• Demonstrated ability to be a fast learner and diligent worker.
• Problem solving abilities.

Location:

Guadalajara, Jalisco.

Type of work:

100% On-site.

Building address: Av. Cristóbal Colón 6013, Módulo 04, Nave 02, colonia Santa María Tequepexpan, con código postal 45601, San Pedro Tlaquepaque, Jalisco

Schedule:

Monday to Friday only, 8 working hours from 6 AM to 7 PM.

Monthly Salary:

Up to $18,500 monthly.

What we offer:

• All law benefits.
• Life insurance.
• Major medical insurance.
• Dental insurance.
• Vision insurance.
• 30 days Christmas Bonus.
• Food Vouchers.
• Utilidades.
• Two extra floating/vacation days.
• Weekends off.
• Private Parking lot.

Did you like it? Don't hesitate and apply now to this great opportunity!

Don't forget to check that your personal information such as phone number, email address and CV (CV must be in English) are correct and updated.

Job Type: Full-time

Pay: $18,500.00 per month

Application Question(s):

• From 1 to 10, what is your level of spoken and written English? (Language will be evaluated).
• Are you available to work Monday through Friday (Weekends off) an 8-hour shift between 6 a.m. and 7 p.m.?
• Do you live in ZMG and are you willing to work 100% in person in the Tlaquepaque area (ITESO-Peri Sur)?
• Do you have any OFFICIAL document proving that you have completed 100% of your HighSchool/Prepa/GED education (minimum level required)?
• How many years of experience do you have in the Customer Service and Call Center area?
• The salary for this vacancy is $18,500.00 MXN, plus: food vouchers, and benefits above those required by law. Would you like to continue applying with this offer?