Bilingual Customer Support Specialist | Onsite-Pittsburgh
- Compensation
- Not disclosed
- Location
- Pittsburgh, PA
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Support
- Posted
Must have
- Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language
- High school diploma or GED required, Bachelor’s degree strongly preferred
- Customer service or inbound call center experience required
- Healthcare, pharmacy or other relevant industry experience strongly preferred
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, good judgment, and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
- Employees must hold all active licenses and registrations required for the role under applicable state law and as may be required by business necessity
Full description
**Company Overview:
**Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
We're seeking Bilingual Customer Support Specialists - Spanish, Cantonese, Korean, or Vietnamese proficiency requiredThis is a fully On-site role in Robinson Township, Pittsburgh Responsibilities:
- Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
- Provide patient care to accurately support pharma programs and triage to appropriate teams when required
- Strive to meet and exceed structured performance targets.
- Document all call information and data discovery according to operating procedures
- Utilize Knowledge Base materials as a foundation for resolving inquiries
- Maintain confidentiality of patient and proprietary information
- Develop a working knowledge of company related security and privacy practices.
- Participate in continued education on product changes, new features and product launches
- Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
Requirements:
- Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language
- High school diploma or GED required, Bachelor’s degree strongly preferred
- Customer service or inbound call center experience required
- Healthcare, pharmacy or other relevant industry experience strongly preferred
- Strong verbal and written communication skills