Bilingual Front Desk/Reception (Winter Seasonal)

Position Title: Bilingual Front Desk/Reception

Location: Niseko, Japan

Reports to: Guest Services Manager
Contract Term: Winter Seasonal
Hourly Rate: 1,800 - 2,000 JPY (DOE)

About us

MnK Niseko is an integrated real estate, property management, and hospitality company that has been providing services in Niseko, Hokkaido since 2010. Our customers visit us from all parts of Japan and all over the world. Our team of professionals is diverse and committed to serving their needs in a professional and friendly manner.

A key part of our company culture is regular cross-department communication and contribution across all MnK Niseko's functions. We help each other. That could mean driving a guest to the mountain, helping to clear snow, or participating in a brainstorming session.

The Role

As a member of the Front Desk/Reception team, your role is to support the Guest Services Manager and provide direction to our Resort Services team while managing the daily flow of checklists and guest arrivals and departures.

We are seeking hardworking staff who can go the extra mile for our guests and owners, stay organized, and stay self-motivated to ensure all daily tasks are completed so operations run smoothly. You will be working as part of the Guest Services team to ensure our guests have an amazing holiday and that our properties are properly maintained.

Teamwork within MnK is important to run the winter seasons effectively, so we are looking for individuals with strong teamwork skills to join us here in Niseko.

Key Responsibilities

• Responsible for providing a friendly and welcoming atmosphere for guests and owners.

• Complete daily reception duties and provide support to the Guest Services Manager

• Kindly and promptly address guest inquiries, requests, and concerns; Provide information about hotel services, amenities, and local attractions

• Maintain the daily flow of tasks & checklists

• Assign and delegate tasks to the Resort Services team

• Provide support to the Resort Services team when required

• Build rapport and trusting relationships with our guests and owners

• Payment processing, answering calls, responding to emails, and all other in-house guest inquiries

• Actively support the promotion and selling of MnK guest services

• Problem-solving and dealing with guest complaints and issues as they arise

• Driving guests when required

• Organizing and performing accommodation checks before guests arrive and after the guests depart

• Checking guests in and out of their accommodation/explaining how our properties and processes work, etc.

• Being an expert on all things Niseko and MNK-related and providing guests with local information and recommendations

• Snow clearing

• Light housekeeping

• Supporting other teams during busy times

• Other ad hoc tasks during quiet times

Key Qualities

• Experience in a previous hospitality role preferred

• Face-to-face customer service experience essential

• Must be able to use your initiative and work well under pressure

• A willingness to go the extra mile to help out your team/ our guests

• Comfortable with physical work and snow clearing where required

• Must have or be eligible to obtain a Japanese Working Holiday Visa, or already have the legal right to work in Japan

• Must have a Japanese driver's license or be able to obtain an International Driving Permit valid for Japan.

• Applicants must be fluent in English and Japanese and/or Mandarin.

• A desire to experience a ski/snowboard powder season in a bustling mountain town

Benefits

• Subsidized Staff Accommodation is available

• Subsidized Grand Hirafu/Hanazono season lift pass

• Specialized training and induction program

• Discounted tours & activities from local suppliers

• Working with awesome people from around the world

• More powder than you can handle!

• Potential to move into a year-round position for outstanding team members

Employment Period

Mid-November, 2026 - Mid-March, 2027 (Some short-term positions available from Mid-November, 2026 - February, 2027

Working Hours

It depends on customer demand and snow conditions, but on average, you can expect to work 32-36 hours a week.