Bilingual Infra Support Engineer
- Compensation
- Not disclosed
- Location
- Omaezaki, Shizuoka, Japan
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 20+ years
- Category
- Support
- Posted
Skills
Nice to have
- · Support Certifications, desired:
- o Microsoft Certified Professional
- o Microsoft Certified Technology Specialist
- · Technologies - Candidate must have minimum 4 years combined experience and be proficient in supporting the following technologies:
- o Windows 10 Operating System advanced troubleshooting; proficient using Windows
- registry
- o Microsoft Office Suite (2010/2016) advanced troubleshooting.
- o Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
- o General knowledge/troubleshooting for Macs
- o General knowledge/troubleshooting for Networking
- o General knowledge of Microsoft Intune
- o General knowledge/troubleshooting for MFDs
- o Mobile Device Management and Mobile Web Apps, iOS, etc.
- o Active Directory Administration and Infrastructure Design
- o Skype Video Conferencing system support
- o Office 365
- o Understand and troubleshoot Azure MFA
- o Desktop imaging
- o Strong customer service skills
- · Experience in desktop and notebook hardware, operating systems and desktop software. Experience with writing business requirements, process flows, functional and technical specifications, test scrip
- · Analytical & Problem-Solving Skills - Demonstrated strong analytical & problem-solving skills - able to analyze given situations, develop mental models of complex problems, and identify & recommend
- · Teamwork/Interpersonal Skills - Ability to lead through influence, influence/partner with geographically dispersed colleagues; build alignment using appropriate methods. Demonstrates an inclusive, c
- · Business Knowledge - Experience in one or more IT delivery teams. Aware of operating environments and cultures outside the US. Understands how business strategies, plans and regional IT needs vary a
- · Proficient in Japanese (Kanji Script- Read, Write & Speak) and English (Read, Write & Speak)
Full description
Our tech service client is hiring an experienced Bilingual Infra Support Engineer! Great mid-career /associate, high-class job opportunity// Full-time permanent job!
[Client] A Global Indian ICT Service Company based in Tokyo
[Nature of Job] Service/ solution delivery role
[Company Size] Mid Size (~500 employees), more than 20 years in business in Japan
[Employent Type] Permanent/ Full Time
[Salary Range] 4.5 - 5.5 million JPY yearly (annual salary package, bonus/ incentive inclusive)
[Work Location] Onsite work is planned for this job (the situation may change in the future). Car commute is recommended, work area is Okaezaki in Shizuoka prefecture
[Work Hours] 8 hours per day (9AM - 6PM with break, it may shift slightly)
[Team Structure] Local /international client and business team
[Eligibility] Relevant work experience, bilingual (high business/ native level of Japanese, and business level English). Applicants need to be able to work full time as an engineer in Japan at the time of application
[Key Features] Mid-career, full-time, engineer job, high salary, growth industry
[Special Benefits] Social insurance, paid holidays, special leave, life support service. 65 years old retirement age, continuous contract employment option. Annual appraisal, health check
[How to Apply] From the site, or contact us (aahr@asoacehd.co.jp) with the reference number QWY483XW
[Job Description] *information is subject to change, non-exhaustive
General Job Description and Experience Needed:
This position is for an experienced technician on the Desktop Support team responsible for
partnering with both client IT design teams and Level 1 Service Desk to provide support for core
infrastructure and desktop technologies standard to cilent's operating environment. It also
involves hardware asset management. Managing the IT stockroom inventory to ensure enough stock is available for the base operations.
Responsibilities for this position may include but are not limited to:
· Primary desktop support for Windows Operating System, Mobile Device Management
· Infrastructure, Video Conferencing systems, and client L3 application teams.