Bilingual Medical Assistant

Job title: Bilingual Medical Assistant

Division/Department: Clinic Operations

Reports to: Director of Operation

Job Summary:

We are seeking a proactive, compassionate Medical Assistant with dual-role experience to strengthen our healthcare team's efficiency in patient care. This role blends administrative duties with direct clinical tasks, supporting both patients and providers

Essential Duties and Responsibilities:

• Assist in the examination and treatment of patients under the direction of a physician, ensuring optimal patient comfort and safety.
• Accurately record patient medical histories, vital signs, and other pertinent health information.
• Prepare and maintain examination rooms before and after patient visits, ensuring they are clean and fully stocked with necessary medical supplies and equipment.
• Conduct basic clinical procedures, including blood pressure measurements, height and weight assessments, and specimen collection for laboratory testing.
• Administer prescribed medications, vaccines, and injections under the guidance of healthcare providers.
• Manage the scheduling of patient appointments, diagnostic tests, and specialist referrals as required.
• Efficiently update and maintain electronic medical records (EMR), ensuring patient information is accurate, current, and confidential.
• Process prescription requests and adjustments following physician approval.
• Return patient calls on behalf of providers to relay information, obtain additional details, and assist with patient questions as appropriate.
• Provide call center support as needed, including answering incoming patient calls, assisting with appointment scheduling and rescheduling, and routing calls to the appropriate department or clinical staff.
• Assist patients by phone with general questions, appointment information, referral status, prescription requests, and other non-clinical inquiries within the scope of the position.
• Document patient calls and messages accurately in the EMR and route clinical concerns to the appropriate provider or clinical team for follow-up.
• Follow established call center procedures, scripts, workflows, and documentation requirements while maintaining patient confidentiality and HIPAA compliance.
• Provide call center coverage as needed based on operational and staffing needs.
• Maintain strong professional verbal and written communication when interacting with patients, providers, coworkers, and other members of the healthcare team.
• Manage office and clinical inventory effectively.
• Maintain communication with representatives from LabCorp and Quest to coordinate requisitions and other requirements.
• Ability to travel between locations as needed to provide coverage.