Bilingual Medical Receptionist

Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith based non-profit, Federally Qualified Health Center serving the communities of Detroit in our clinics that offer integrated medical, dental and counseling healthcare services. We are seeking a Spanish/English bilingual medical receptionist to join our Michigan Ave medical clinic.

Job Description:

The Medical Receptionist is responsible for assisting patients with registration and check out, as well as sharing knowledge of available public health plans and providing resources to patients who might qualify for these plans. This employee will uphold and support the mission of Covenant Community Care.

Responsibilities:

• Assists patients with check in, check out, fee collection, and appointment set ups and reminders.

• Registers patients via the existing electronic medical records or computer systems according to the initial and ongoing training and maintains Competence in computer skills needed for the performance of all job duties including collecting and documenting demographic and financial information, obtaining all required forms, consents and signatures.

• Conduct new patient orientation, including patient and agency rights and responsibilities, fee structure and services and support available to patients.

• Share knowledge of available public health plans and be able to identify patients who might qualify for these plans. Be able to provide resource information to where to get assistance for application for these plans.

• Calculate FPL percentile by determining patient family size and income.

• Determine appropriate patient discount by assigning sliding fee scale (SFS) to patients.

• Apply and follow Covenant’s Good Samaritan guidelines.

• Sliding Fee Verification Tracking; Log Slides given patient in excel sheet in SharePoint.

• Handles phone calls in a timely and courteous manner.

• Communicates and coordinates with office manager and clinic team.

• Maintains department corporate productivity standards for registration/ insurance verifications.

• Verifies patient information with third party.

• Directs patients to appropriate setting, explaining and apologizing for any delays.

• Relays patient messages to providers in a timely concise and effective manner.

• Faxes documentation accurately according to established privacy practices.

• Documents services delivered in a timely, accurate and prescribed manner, in compliance with the Covenant Community Care’s Quality Assurance Plan.

• Adheres to the Policies and procedures, standards for service delivery and code of Ethics established by Covenant Community Care

• Send Outgoing Mail

• Predictable, consistent and reliable attendance

• Protect and respect protected health information (PHI), financial and other personal information with respect and in accordance with HIPAA regulations.

• Distribute incoming faxes.

• Willingness to uphold the Mission of Covenant Community Care- To show and share the love of God as seen in the good news of Jesus Christ by providing integrated, affordable and quality health care to those who need it most.

• Other duties as assigned.

Required Qualifications:

To perform this job successfully, an individual must be able to perform each of the above responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or work style required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or GED

• Bi-lingual, English and Spanish (required)

• Basic math skills – ability to convert weekly/monthly rates into annual rates

• Strong organizational and computer skills

• Detail oriented

Preferred Qualifications:

• Prior experience working with Medicaid, Medicare, and other public healthcare plans preferred

• Prior experience working with EPIC preferred

• Prior experience working directly with patients or clients in a medical setting preferred

• Prior customer service experience preferred

Position Criteria:

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Service Orientation — Actively looking for ways to help people.

• Speech Clarity — The ability to speak clearly so others can understand you.

• Dependable ‐ Completing assigned tasks and commitments, available for work and meetings, punctual, committed to colleagues and staff.

• Efficient ‐ tasks done in timely and accurate fashion, managing time, meeting objectives, prioritize and integrate change.

• Organized ‐ desk/workstation in order, can retrieve requested items, others can pick up staff member’s work in their absence.

• Teamwork ‐ assists others, supports others, committed to success of the organization, self‐sacrificing, leads in areas of expertise seeks help when needed, positive team spirit, openness to others' views. Must be able to communicate and interact with coworkers.

• Professionalism ‐ appearance and attitude are appropriate to duties, friendly, not joking or having personal conversations in front of patients‐unless they are included; protecting patient privacy, no cell phone/social media use on duty, knowledge of where personal matters can be conducted.

Job Type: Full-time

Expected hours: 40 per week

At Covenant we offer our employees:

• Comprehensive Benefit program

• Vacation, Sick, and Personal time (VSP)

• Paid holidays

• 401K

• Life insurance, long term and short term disability

All candidates must successfully complete an office skills assessment, a criminal background check, and TB test as part of the hiring process.