Bilingual Service Desk
Level 1 bilingual IT Service Desk role in Makati City: answering phone/email/ticketing queries, troubleshooting system access and end-user issues, and logging tickets on rotational shifts (including weekends/holidays). Requires fluency in Bahasa/Korean/Japanese plus English.
- Compensation
- Not disclosed
- Location
- Makati City, Metro Manila
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Fluent in Bahasa/Korean/Japanese and English (spoken and written)
- Strong communication and problem-solving skills
- Willing to work rotational shifts, including weekends and public holidays
Nice to have
- Bachelor's degree preferred; relevant experience may be considered
- Prior IT support experience is an advantage but not required
Full description
About the role
We are looking for a highly motivated Technical Support professional to deliver exceptional service to both internal and external stakeholders. This role is integral in ensuring seamless operations by providing high-quality technical assistance and resolving complex IT-related issues efficiently. You will serve as a key point of contact for troubleshooting and support, handling escalations, and ensuring timely resolution of technical concerns across systems, applications, and hardware environments.
Key responsibilities
- Provide Level 1 IT Helpdesk support via phone, email, and ticketing systems.
- Troubleshoot and resolve common IT issues, including system access and end-user support requests.
- Log, update, and manage service tickets to ensure timely resolution.
- Deliver excellent customer service while supporting users across various IT-related queries.
About you
- Fluent in Bahasa/ Korean/ Japanese and English (spoken and written).
- Strong communication and problem-solving skills.
- Bachelor's degree preferred; candidates with relevant experience may also be considered.
- Prior IT support experience is an advantage but not required.
- Willing to work rotational shifts, including weekends and public holidays.
What You'll Receive
- Competitive monthly salary
- Language allowance/premium
- Guaranteed annual bonus (up to 14 month pay)
- Monthly non-taxable allowance
- Medical (HMO), life, health, and accident insurance
- Leave benefits and other employee perks
- Full training provided (2-3 weeks)
Schedule: Rotational shifts (Day), including weekends and public holidays