Go Lean Health
Bilingual Virtual Assistant (English/Spanish) Receptionist
- Compensation
- Not disclosed
- Location
- Valencia, Carabobo, Venezuela
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Administration
- Posted
Skills
Must have
- Excellent verbal and written communication skills in both English and Spanish
- Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role
- Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls
- Highly organized, detail-oriented, and able to manage multiple tasks accurately
- Able to work independently and communicate updates clearly
- Reliable computer setup, headset, and stable internet connection for remote work
- HIPAA knowledge or experience with HIPAA-compliant workflows
Nice to have
- Clinical or healthcare background
- Familiarity with EMR/EHR systems
- Experience supporting internal medicine, primary care, or similar outpatient practices
- Have familiarity with California insurance processes, which is preferred but not required.
Full description
Bilingual Virtual Assistant (English/Spanish)Receptionist / Internal Medicine PracticeRemote | Full-Time | 40-45 Hours/Week | $7/hour | May include shift on Saturdays (OT)
Role Summary
We are hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This role requires someone with strong English and Spanish communication skills, especially over the phone, since a large part of the work involves speaking directly with patients, coordinating appointments, handling follow-ups, and keeping communication clear and professional.
This is a patient-facing support role that directly affects clinic flow, patient experience, and day-to-day operational efficiency. The ideal candidate is organized, dependable, confident on calls, and able to manage scheduling, insurance-related tasks, and administrative follow-through with accuracy.
Top Requirements
- Strong bilingual communication skills in both English and Spanish
- Confident and professional on phone calls
- Strong patient coordination and scheduling ability
- High attention to detail and reliable follow-through
Key Responsibilities
1) Phone Calls and Patient Communication
- Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts
- Communicate clearly and professionally in both English and Spanish
- Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance
- Answer routine patient questions and escalate concerns appropriately
- Maintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations
2) Appointment Scheduling and Patient Coordination
- Manage new and existing patient scheduling through phone, email, and text
- Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors
- Confirm appointments and manage cancellations, reschedules, and waitlist coordination
- Conduct pre-visit outreach and communicate next steps clearly to patients
- Ensure accurate patient demographics, appointment notes, and call outcomes are documented in the system
3) Insurance Verification and Benefits
- Verify patient eligibility and benefits before appointments
- Confirm copays, deductibles, covered services, and authorization requirements