Billing Manager - Corporate

Overview

Foley & Lardner LLP is seeking a Billing Manager to lead our Business Law billing team. The Billing Manager is responsible for strategically designing, implementing, and continuously enhancing the billing support model for the firm’s clients and attorneys. This role requires a strategic and relationship-driven leader who can build trusted partnerships with Partners, Department Chairs, Practice Leadership, and support teams to ensure billing processes are aligned with the long-term needs of the practice. The Billing Manager will collaborate with billing leadership to establish best practices and service standards necessary to provide proactive, scalable, and high-quality support across the firm’s billing function. In addition, this role will lead, coach, and develop an agile team of billing professionals capable of adapting to changing client requirements, attorney expectations, and operational priorities.

Responsibilities

• Build strong, credible relationships with attorneys, Department Chairs, practice leadership, and key administrative support teams to understand business needs and deliver high-quality billing support aligned with department goals.

• Develop and implement a long-term billing support structure for the practice that ensures consistency, scalability, responsiveness, and strong attorney service across the firm.

• Lead the development of a proactive billing support model that anticipates attorney and client needs, identifies risks or service gaps early, and implements solutions before issues escalate.

• Partner with the Billing Operations Manager to create clear training protocols and onboarding processes for new billers to ensure consistency in service delivery, technical knowledge, and understanding of attorney and client expectations.

• Serve as a strategic resource and subject matter expert for pro forma implementation and related billing technologies to ensure tools are optimized for the needs of partners, attorneys, and clients.

• Proactively monitor team performance, service levels, and operational trends, making recommendations and adjustments as needed to ensure long-term success and continuous improvement.

• Understand the firm’s clients, partner billing preferences, billing guidelines, and practice-specific requirements in order to establish effective and sustainable billing workflows.

• Establish, document, and continuously refine policies, procedures, and best practices for all clients with an emphasis on efficiency, accuracy, compliance, and client service.

• Build, mentor, and develop a high-performing and agile billing team that can adapt quickly to changing workloads, client demands, and departmental priorities.

• Establish and develop clear subject matter experts within the team for key billing processes, promoting cross-training, knowledge sharing, and operational resilience.