Billing & Sales Operation Specialist

Job Overview:

This position is responsible for managing end-to-end billing and accounts receivable operations, ensuring accurate, complete, and timely invoicing, reporting, and reconciliation in compliance with established policies and service level agreements (SLAs). The role oversees credit assessments, monitors customer outstanding balances, drives collection activities, resolves billing and payment-related issues through root cause analysis, and maintains healthy cash flow through effective receivables management and stakeholder engagement.

Your work life:

• Review contract/SO to ensure billing rates & rules, spot & clarify inconsistent information.

• Verify and analyse incoming bill request, bill modification request and queries.

• Ensure timely and accurate invoicing.

• Ensure reminders and follow-up with customers and Sales are done as required

• Develop and maintain good relationship with internal & external department to ensure complete supporting documents for billing related activities as per procedure, processes and rules.

• Prioritize and resolve customer complaints/disputes, including root cause determination in order for collection to be successful.

• Track and ensure closure of complaint with SLA.

• Interface with the respective department for resolution of complaints.

• Liaise with customers for refund of deposit and access balance before account closes.

• Prepare weekly, month-end closing activities and reporting for billing and collection according to agreed deadlines.

• Assist with ad hoc projects as required.

To be considered, you’ll need:

• Education: Bachelor degree in Business Administration or any related field.

• Experience: Ideally with at least 2 years experience in related role.

• Skills:

• Intermediate user for Microsoft Excel - able to use lookup functions & pivot.

• Good analytical thinking and problem-solving abilities.

• Good oral and written communication skills, with the ability to communicate effectively across multiple departments and external parties.

• Highly organized with strong attention to detail and the ability to manage multiple tasks in a fast-paced, high-volume environment.

• Proactive, self-motivated, and committed to continuous learning and improvement.

• Good interpersonal skills and a collaborative, team-oriented mindset.

• Able to adapt to changing priorities and handle ad hoc assignments or project-based tasks with flexibility.

• Demonstrated ability to work independently with minimal supervision while maintaining high levels of accuracy and efficiency.

Our Commitment to You

At Time, we believe great work deserves great support. Here’s what you can look forward to when you join us:

• Comprehensive medical coverage for you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.

• Wellness support with an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.

• Employee assistance during life’s big moments, from celebrations to times of bereavement.

• Learning & growth opportunities through dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.

• Cash rewards for recognised certifications and full reimbursement for up to two approved professional memberships each year.

*Only shortlisted candidates will be notified.