Billing Specialist

Company Overview:

RLM Underground was established in 2016 and specializes in underground telecom construction projects throughout the Midwest. RLM has rapidly grown at staggering rates leading to expanding its construction and operating capabilities into being a full-turnkey telecommunications contractor. Over the years, RLM has expanded its operating region, opening offices in Central Kentucky and Central Illinois while focusing on smaller Telco providers throughout those regions.

Job Type: Full Time, Direct Hire

Salary: $40k - $50k

Position Summary

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The Billing Specialist is responsible for supporting the accurate and timely billing of telecommunications construction projects while maintaining the documentation necessary to ensure completed work is properly captured, approved, and invoiced.

This position works closely with Project Managers, Construction Managers, field personnel, subcontractors, customers, and accounting staff to verify production, resolve billing discrepancies, and maintain accurate project records. The Billing Specialist must be highly organized, detail-oriented, comfortable working with multiple projects and systems, and able to follow up consistently to keep both billing and locate activities moving.

Key Responsibilities

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Billing & Production

• Review daily production reports, field documentation, maps, redlines, and other supporting information for accuracy and completeness.
• Enter and maintain production information within company and customer tracking systems.
• Prepare customer billing based on approved production, contract pricing, units completed, and applicable purchase orders.
• Verify quantities, rates, project codes, locations, and supporting documentation before billing submission.
• Ensure all billable work is captured and submitted within required customer billing cycles.
• Track production from completion through customer approval and invoicing.
• Identify missing, incomplete, or rejected production and work with the appropriate Project Manager, Construction Manager, or field personnel to resolve issues.
• Research billing discrepancies and assist with corrections, resubmissions, and rejected invoices.
• Maintain organized billing records and supporting documentation for each project.
• Track unbilled production and aging items to prevent completed work from remaining unbilled.
• Assist with customer billing portals, spreadsheets, purchase orders, work orders, and other project-specific billing requirements.
• Communicate billing deadlines and outstanding documentation needs to project teams.
• Assist management with billing reports, production summaries, and reconciliation as needed.

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Project & Operations Support

• Maintain communication with Project Managers regarding production, billing, and locate-related issues.
• Assist with tracking projects from field production through billing completion.
• Help identify recurring documentation or production issues that delay customer approval or billing.
• Maintain customer-specific billing requirements and ensure internal teams understand documentation expectations.
• Support the Operations and Accounting teams with reporting, reconciliations, document organization, and other administrative needs.
• Assist with additional office and operational responsibilities as workload and business needs require.