Billings & Collections Team Leader - Kids Planet Central Support

Kids Planet Day Nurseries is dedicated to providing exceptional nursery care and education in a unique environment where children are encouraged to explore, learn, and socialize. With over 260 nurseries and growing, we are a rapidly expanding company committed to excellence in early childhood education.
With the ongoing successful growth of Kids Planet Day Nurseries, we are currently looking for a Team Leader to join our integrations team. The role of a Team Leader is to initially manage and lead a team of 10 employees; however, as we are a growing nursery group, this may increase over time. The Team Leader needs to communicate department objectives and deadlines to the team, motivate team members, and assess performance. They will assist management, including hiring and training, keep management updated on team performance, and communicate concerns and policies among management and team members.
Responsibilities will include but not be limited to the following for your team's allocated nurseries: This is a fixed term contract to cover maternity leave

Support Billing & Collections Manager and may be asked to perform management duties when the manager is absent or out of office
Answer team member questions, help with team member problems and oversee team member work for quality and guideline compliance.
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
Assists management with hiring processes and assisting with training and development of new and existing team membersResponsible for reconciliation of allocated site funding from LA and making sure all submission deadlines are accomplished.
Responsible for completing and distributing invoices in line with completion deadlines.
Responsible for the management of your team including holidays, appraisals, sickness and one-to-one and making sure that any concerns are raised with your line manager.
Responsible for the upkeep of famly to be up to date and not missing information.
Oversee debt management for your allocated settings, ensuring timely follow-up on outstanding balances, supporting the team in recovery efforts, and escalating concerns where necessary.
You and your team will be responsible for overseeing a minimum of 50 Nurseries which will grow in line with team expansion, you will need to oversee nurseries in the same light as Billing & Collections Advisors and distribute Nurseries accordingly within your team.
Any other duties that may be deemed appropriate to this role.

The ideal applicant will possess:

A background of working within a finance department and meeting deadlines whilst maintaining attention to detail.
Excellent level of competence in Excel, Word, and Outlook
Confident communication and decision-making skills
Excellent Numerical ability and problem-solving skills
An agile thinker able to cover a multitude of tasks with a can-do and self-motivation attitude.
A hands attitude and who can operate effectively under pressure.
Excellent communication skills
An interest in developing people in a challenging but empathetic manner.
An enthusiasm for working as a team player in a changing environment.

This recruitment opportunity offers the successful candidate a competitive salary and pension whilst working within a professional team.
Why Kids Planet?

• Great Place to Work Certified 2025/26 • Ranked #1 UK Best Workplaces for Women, for the second year running• Crowned NMT’s Large Nursery Group of the Year, for the second year running• Awarded one of the UK's Best Workplaces in Education & Training by Great Place to Work 2026• 80% Childcare Discount – T&Cs apply

What’s in it for you?

• Life Insurance cover and access to a health plan. • Free breakfast, lunch, and healthy snacks to fuel your day! • Accredited training through our awesome KP Academy and bespoke training platform. • Enhanced leave for maternity, paternity, fertility, and adoption because family matters. • Wellbeing goodies, staff rewards, and fun events all year round. • Long service awards to celebrate your commitment. • Take the day off on your birthday, it’s all about you! • Competitive salary, pension plan and enhanced holiday allowance.

Apply today to be a Billing and Collections Team Leader with Kids Planet!
We are unable to offer any kind of visa sponsorship for this role.
Kids Planet is dedicated to safeguarding and promoting the well-being of children and young people. An enhanced DBS check will be required for this role. We expect all staff and volunteers to uphold this commitment, and safeguarding training is a fundamental part of every role. All colleagues are required to complete regular training to ensure they understand and fulfil their responsibilities. A Disclosure and Barring Service Certificate is mandatory for all positions, and this role will be subject to enhanced checks as part of our safeguarding duties. Kids Planet is committed to equal opportunities for all. We celebrate diversity and are committed to creating an inclusive environment for all our staff and children. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.