Biltmore House Security Officer - Flex

Job DescriptionJob Description

The starting pay range for this position begins at $17.09/hour and is based on the level of qualifications and relevant experience above the minimum requirements.

Security Officers at the entry level of Security Officer 1 are responsible for ensuring the safety and security of guests, employees, company assets, and property while supporting Biltmore Estate’s world-class guest service experience. Duties may vary depending on assignment or location and require a professional, service-oriented approach to security operations.

Flex: A position working an average of 20-29 hours per week (between 1000 - 1559 hours/year). Schedule can vary but is generally 8am-6pm, or 1pm-11pm. Benefits include:

• Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees
• Year-round access to the estate gardens and grounds and 40% off estate retail & dining
• Monthly housing or childcare assistance and home purchase assistance (dependent upon eligibility)
• Free tickets based on hours worked
• And much more!

Requirements:

• Must be at least 19 years of age and have a valid driver’s license.

• High school diploma required. Related training or certifications helpful. Must have or be able to obtain AED, CPR and First Aid certification.

• At least one (1) year of similar experience in guest services support, safety, security, or a related field preferred. The ideal candidate will have had prior experience working with safety/security in an attractions, hospitality, and/or upscale hotel/resort environment with a focus on guest service.

• Demonstrated commitment to delivering world class internal/external guest service.

• Excellent interpersonal and communication skills (written and verbal). Ability to write and complete reports in standard English. Knowledge of second language helpful.

• Ability to properly evaluate situations and exercise good judgment is essential.

• Must be proactive and take initiative where appropriate; ability to troubleshoot and handle a variety of guest and employee situations in a professional manner consistent.

• Works effectively both independently and as part of a dynamic guest service team.

• Must be able to quickly acquire knowledge of Biltmore's systems, and protocols.

• Ability to prioritize work, multi-task, and adapt accordingly.

• Keen attention to detail.

Physical Requirements:

This position will require a physical exam at the Biltmore Clinic prior to starting work. An offer of employment is conditional upon the successful completion of this examination.

• The incumbent will work inside and outside in all types of weather with fluctuations in temperature and conditions.
• The incumbent will be required to stand/walk for extended periods of time.
• The incumbent will be required to physically assist guests and employees as needed.
• The incumbent must be able to lift up to 50 pounds occasionally; must be capable of lifting/pulling/pushing up to 100 pounds with assistance if needed.
• The incumbent must possess what is medically considered normal sensory acuity with all senses and be able to handle and respond to multiple stimuli simultaneously.
• Must have a valid NC Driver's License with clean driving record & be at least 19 years of age
• Must be able to look at computer screens for an extended period of time.

Essential Job Duties:

• Providing assistance to guests, employees, and vendors in a professional, courteous, and hospitable manner
• Delivering security and emergency response services for assigned locations and events
• Supporting the safety and operational needs of staff, guests, and vendors across the estate
• Maintaining access control for collections, secured buildings, restricted areas, and other company property and assets
• Monitoring assigned areas to identify and address potential safety or security concerns
• Responding appropriately to incidents, emergencies, and requests for assistance

• Upholding company policies, procedures, and safety standards at all times
• Providing general support and assistance to leadership, the Security Department, and the company as needed
• Security Officer 1 personnel are expected to demonstrate professionalism, strong communication skills, situational awareness, and a commitment to exceptional guest service in a dynamic hospitality environment.