Body Shop Estimator

Insurance Estimator – Auto Collision Center

Scott Robinson Collision Center – Torrance, CAFull-Time Position

Scott Robinson Collision Center is seeking an experienced, customer-focused Body Shop Estimator / Collision Estimator to join our team. We are a family-owned and operated automotive group serving the South Bay for over 50 years and are looking for a motivated professional who can provide accurate estimates, work effectively with insurance carriers, and deliver an excellent customer experience from initial inspection through completion of repairs.

Responsibilities

• Inspect damaged vehicles and prepare accurate, detailed collision repair estimates.

• Work directly with insurance companies, adjusters, customers, technicians, and parts personnel throughout the repair process.

• Write estimates and supplements using industry-standard estimating software.

• Document vehicle damage thoroughly with photos, repair procedures, notes, and supporting documentation.

• Review insurance estimates and negotiate supplements when additional damage or required repair procedures are identified.

• Maintain regular communication with customers regarding repair status, insurance approvals, and estimated completion dates.

• Coordinate with technicians and production staff to ensure estimates accurately reflect required repairs.

• Research OEM repair procedures and ensure estimates include necessary operations for safe and proper repairs.

• Monitor assigned repair orders from initial estimate through delivery.

• Maintain complete and accurate documentation for insurance claims and repair files.

• Help ensure repairs meet manufacturer, insurance, and collision center quality standards.

• Deliver a professional, efficient, and customer-focused experience.

Qualifications

• Previous collision estimating or insurance estimating experience preferred.

• Experience working with major insurance carriers and DRP programs is a plus.

• Knowledge of collision repair procedures, vehicle construction, parts, refinishing, and repair-versus-replace decisions.

• Experience with CCC ONE or similar estimating software preferred.

• Strong computer and documentation skills.

• Excellent communication, organizational, and customer service skills.

• Ability to negotiate professionally with insurance adjusters and representatives.