Branch Administrative Assistant III
- Compensation
- Not disclosed
- Location
- Prior Lake, Minnesota, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Administration
- Posted
Skills
Must have
- High school diploma or equivalent preferred, along with a minimum of four years' experience in an administrative assistant related role(s).
- Prior experience in Mortgage lending, Finance, or similar field strongly preferred.
- Prior experience processing or originating loans helpful and strongly preferred.
- Ability to type 60-70 wpm.
- Passionate about delivering excellence in customer service.
- High levels of diplomacy, tact, and confidentiality a must.
- Demonstrated patience and professionalism when interacting with both internal and external customers.
- Proficiency with data entry, Microsoft Word, Excel and PowerPoint required.
- Ability to organize and manage multiple priorities simultaneously.
- Excellent verbal and written communication required; excellent spelling, grammar, and punctuation skills.
- Self-motivated with a strong attention to detail.
- Physical: Work is primarily sedentary: general office mobility. The position requires the ability to occasionally lift office equipment and supplies weighing up to 20 pounds.
- Manual Dexterity: Frequent use of computer keyboard and mouse.
- Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpre
- Environmental: Office environment – no substantial exposure to adverse environmental conditions.
Full description
Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
The Branch Administrative Assistant III plays an important role in the organization by performing a number of tasks related to the branch’s administrative functions. The role is primarily responsible, under intermittent to low supervision, for performing full administrative duties in support of the branch office by providing customer service, conducting research, preparing reports, handling information requests, ordering supplies and performing clerical functions such as preparing correspondence, copying, filing, faxing, and scheduling meetings.
Essential Functions
- Provide a high level of clerical assistance to Processors as needed, this may include completing special projects, compiling basic reports, ordering insurance, condo certificates, 4506s, FHA Case Numbers, LDP/GSAs, CAIVRs, any Bond Program items, subordination agreements, verifications, appraisals, title and escrow documents, etc.
- Complete loan file audits, reviewing files for accuracy and completeness; reconcile files with actions when needed, including cancelling files and maintaining records for required time periods.
- Print and mail disclosure documents.
- Contact escrow companies in regards to trailing items, tracking items and following up accordingly until all documents are received.
- Monitor, reconcile, and respond to appraisal and credit report invoice discrepancies.
- Provide assistance to Branch Manager and Branch Operations Manager as needed.
- Answer incoming calls, provide responsive and courteous service to callers by providing information or routing them to the appropriate party as needed.
- Collect, sort, and correctly distribute incoming mail and packages; log all packages per branch procedure.
- Assist in the preparation and delivery of mailings as needed.
- Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Partner with IT helpdesk and assist in the troubleshooting of basic office technology issues.
- Perform general clerical duties and office support, to include, but not limited to: photocopying, faxing, mail distribution and filing.
- Make copies and prepare other deliverables for meetings and marketing campaigns.