Branch Counter Sales

Totaline Runner / Store Associate

General Description

This position is responsible for dispatch routes, deliveries, and receiving equipment. It involves selling equipment, materials, and parts for residential and commercial air conditioners; taking customer orders; receiving and recording new parts inventory; and organizing the warehouse to maintain a safe and secure environment. This role interacts with all management levels at Carrier Puerto Rico, as well as with customers and vendors.

Main Duties and Responsibilities

Runner

• Perform assigned daily store routes and errands.

• Ensure timely and in-good-condition delivery and pickup of customer equipment and other locations.

• Maintain documentation for each task completed while on route.

• Notify your manager of any issues found during equipment searches or deliveries.

• Follow all traffic rules and regulations established by law during your routes.

• Keep the assigned truck/vehicle in good condition.

• Report immediately any vehicle-related issues to your manager.

Store Associate

• Promote sales of residential and commercial air conditioners, installation parts and materials, and after-sales products for external/internal customers.

• Complete sales by entering purchased items into the system, collecting payment, adding the purchase to the customer credit account, and issuing sales receipts.

• Maintain inventory by verifying available quantities; place orders when reorder points are reached.

• Work in coordination with the Warranty Department to process claims and advise customers on internal policies related to returns or part exchanges.

• Provide excellent customer service.

• Notify the supervisor and assist with repairs, cleaning, maintenance, and other efforts needed to keep the stores in an orderly condition.

• Keep the equipment and parts well displayed in the showroom to attract customers.

• Pick up merchandise from the main warehouse and stock it in the store warehouse.

• Store items by unpacking, organizing, and placing goods into containers, shelves, and the store warehouse.

• Maintain a safe and secure environment by following safety and protection standards and procedures, complying with the EH&S and CE Code of Ethics.

• Contribute to the team effort to achieve monthly sales results.

• Other tasks required by Carrier Puerto Rico Inc.

Expected Competency Areas

Computer Skills

• Basic knowledge and experience using computers.

• Basic knowledge of MS Excel.

Special Requirements

• Valid driver’s license (preferred: Class 8)

• Forklift experience (preferred)

• Knowledge of EH&S (preferred)

• Customer-focused

• Negotiation skills

• Teamwork-oriented

Physical Requirements

• Able to lift up to 50 pounds.

• This position may require exposure to warm temperatures, sunlight, and driving around the island.

• Availability to work some Saturdays.

Education

• Required: Refrigeration Technician (plus)

Experience

• Ideal: 3 years

• Minimum: 1 year

Languages

• Fluency in Spanish. Conversational English is a plus.