Branch Manager

The Branch Manager is responsible for overseeing and coordinating all operations of a branch. Duties include staff training and safety, building rapport with customers and the community, and creating & implementing strategies to improve productivity and sales performance in efforts to achieve financial targets.

ESSENTIAL FUNCTIONS

• Direct the activities of the branch location from back end to front end of operation, optimizing service levels and managing branch P&L
• Develop and implement business plans to include operational and sales forecasts along with financial objectives for the branch
• Maintain the integrity and accuracy of the physical inventory, perform physical branch inventories as needed
• Assist in the development and maintenance of a qualified staff within defined headcount parameters
• Assist in the development of standards of performance as a basis of review
• Foster a cooperative and harmonious working climate conducive to maximizing employee morale and productivity
• Assist in the development and maintenance of company safety policies
• Ensure all work required (including discrepancy processing) is completed efficiently, accurately, and timely, including but not limited to receiving, restocking, picking, shipping, returns, inventory management
• Manage day to day work, processes, payroll, attendance, time off, evaluations, discipline, and hiring decisions
• Provide training, coaching, development and motivation to improve branch performance
• Ensure proper working order of all facility resources, such as racking, MHE, building systems (HVAC etc.), work & break rooms, etc. and ensure the company meets all lease obligations
• Maintain building operations to comply with all regulatory obligations, including but not limited to OSHA, HazMat, Federal, State and Local regulations
• Continually review the set-up of the building/operations to maintain a clean, efficient, and safe work environment, including but not limited to slotting
• Must be able to pass certification of training on warehouse equipment where applicable (i.e., fork truck, wave picker, pallet jack, etc.)
• Adhere to high ethical standards and comply with all regulatory and applicable laws

SECONDARY FUNCTIONS

• Provide support on escalated customer requests as needed
• Ensure all front counter operations are performed per policies and procedures
• Manage retail display area to meet company goals and objectives
• Participate in daily, weekly, monthly, and annual planning processes as appropriate
• Fulfill roles and responsibilities of absent employees as needed
• Develop relationships with carriers to ensure contracts are honored and vendor performance expectations are clearly communicated and achieved
• Maintain vendor contracts for warehouse related areas including but not limited to waste management, security, corrugated supplies, packing supplies, etc.
• Evaluate and execute best practices and process improvement initiatives
• Provide regular feedback to Regional Management on the overall operations of branch, sharing effective practices, competitive intelligence, and business opportunities
• Manage and/or prepare reports including daily reporting requirements and daily non-negotiables
• Project a favorable image of the company to enhance public recognition
• Special projects as assigned by management

EXPERIENCE REQUIREMENTS

• Excellent customer service skills
• Excellent communication skills
• Ability to perform in a stressful and demanding environment
• Ability to motivate, lead, and develop staff
• Minimum of 5 years prior supervisory experience desired
• Minimum 4 years customer service experience
• Proficient in Microsoft Office products (specifically Excel, Word, Teams and Outlook)

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have regular, consistent, and predictable attendance
• Frequently lift and/or move up to 10 pounds, regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
• Must be able maintain significant activity levels for extended periods of time
• Frequently required to use hands to finger, handle, or feel objects, tools, or controls
• Reach with hands and arms
• Climb, balance, stoop, kneel, crouch, or crawl
• Ability to utilize office equipment/computers
• Ability to communicate with supervisors, employees, and customers
• Frequently required to stand and walk short and long distances
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Travel may be required