Branch Manager (Service Center Operations / RF Communications / Customer Relations) – Naples

The Branch Manager is the primary point of contact for customers within the assigned service area, overseeing a team that includes Radio Frequency (RF) Technicians, administrative staff, and other support personnel. This role ensures the service center operates efficiently, meeting response time goals and delivering exceptional quality for both on-demand and contract services. The position involves monitoring workflow processes, implementing improvements to boost productivity, and fostering a customer-first culture. The Brand Manager is expected to work independently and proactively, with minimal supervision.

Key Responsibilities

• Lead, mentor, and develop team members to achieve operational and service excellence.

• Oversee service center operations to ensure efficiency, adherence to timelines, and quality standards.

• Build and strengthen relationships with customers, maintaining and expanding the client base.

• Manage sales activities within the assigned area.

• Monitor and achieve profit and loss (P&L) objectives for the center.

• Safeguard and manage all physical assets, inventory, and property assigned to the service center.

• Plan and administer the service center budget, ensuring fiscal targets are met or exceeded.

• Implement and uphold regional policies, procedures, and best practices.

Requirements

• Strong understanding of customer needs and the ability to meet commitments.

• Proactive problem solver with the ability to perform under pressure.

• Self-motivated, results-oriented, and strategic in approach.

• Technical knowledge of telecommunications concepts and systems.

• Skilled in database use and report generation, with proficiency in Microsoft Office (especially Excel and Word).

• Effective communicator with strong motivational skills.

• Experience in resource planning and budgeting.

• Ability to maintain accurate records related to timekeeping, attendance, safety incidents, and disciplinary actions.

• Willingness to travel for training or other operational needs.

Education & Experience

• High school diploma required; associate or bachelor’s degree preferred.

• 3–5 years of leadership experience in emergency services, fire department, law enforcement, or military operations preferred.

• 3–5 years in progressively responsible management roles.

• Experience working under high-pressure conditions to meet objectives.