Branch Manager

Job Summary:

The Branch Manager will be responsible for leading the branch retail operations team. This includes business development, community development, customer acquisition and retention, and ensuring branch profitability. In partnership with the designated market president and the SVP of Retail Operations, you will establish and monitor goals, branch growth strategies, business development strategies, networking opportunities and development, customer quality standards, team coworker development, and ensure the operations of the branches meet set expectations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Duties/Responsibilities:

• Supervise retail branch staff entailing hires, discharges, evaluations and recommendations for promotions or demotion in a fair and equitable manner in accordance with bank’s EEO Policy.
• Collaborate with Market President and Commercial Lender on marketing and customer relationship issues.
• Assist in the training of new employees.
• Direct team members in the selling, processing, servicing of all types of DDA and Savings accounts, Certificates of Deposits, Individual Retirement accounts, Safe Deposit accounts, Consumer non-real estate loans, CDARS, and ICS.
• Ensure strict adherence to cash-handling protocols.
• Lead personal bankers and other Bank personnel in meeting cycle goals for growth.
• Ensure team members deliver courteous and efficient customer service.
• Handle unusual or difficult customer problems/concerns through direct personal action.
• Ensure security protocols are followed by all branch employees.
• Work with IT and the maintenance team to ensure building and equipment is well-maintained.
• Collaborate with Market President on team budget.

Supervisory Responsibilities

• Acts as resource by demonstrating extensive knowledge and enthusiasm about banking solutions and management objective.
• Supports team customers development by focusing on their innate talents and developing those into areas of strengths.
• Listens to and advocates for team customers to ensure their engagement needs are met.
• Supports team customer performance by establishing annual goals, setting clear expectations, and providing continual coaching.
• Creates a culture of accountability that celebrates progress as often as outcomes.
• Builds relationships that create trust and allow two-way dialogue.