Branch Sales Associate
- Compensation
- Not disclosed
- Location
- Cedar Falls, Iowa, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Part time
- Experience
- Not specified
- Category
- Sales
- Posted
Must have
- Previous experience in a customer-facing role, preferably in HVAC/R or a related industry.
- Strong knowledge of HVAC/R products, equipment, and components.
- Excellent customer service skills, including active listening and problem-solving abilities.
- Effective communication and interpersonal skills.
- Proficiency in using computerized sales and inventory management systems.
- A positive attitude, willingness to learn, and a team-oriented mindset.
- Ability to lift and carry up to 50 pounds of merchandise.
- Standing and walking for extended periods.
- Bending, stooping, and reaching to access products and supplies
- May need to operate a Forklift. Prior Forklift certification preferred.
- High School diploma or equivalent with one (1) year of customer service experience.
- Detail-oriented with strong organizational skills.
- Ability to multitask and work effectively in a fast-paced environment.
Full description
Branch Counter Sales Associate - HVAC Products | Carrier Enterprise | Cedar Falls, IAAbout Carrier Enterprise:
Carrier Enterprise (CE) is a leading national distributor of residential and light commercial HVAC products, parts, and supplies, serving licensed HVAC/R dealers and contractors across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With 200+ locations, we deliver top-quality HVAC/R solutions where our customers need them most. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors. Learn more about us at carrierenterprise.com.
Job Summary:
In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top-notch customer service will be the key to your success. This position is eligible for monthly performance-based bonuses and incentives.
Duties and Responsibilities:
- Greet customers and provide expert advice, product information, and recommendations to help them find the right HVAC/R products and supplies for their needs.
- Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly.
- Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing.
- Monitor and replenish floor stock, conduct regular inventory counts, and report any discrepancies to the Branch Manager.
- Promote sales and special offers to customers and upsell products when appropriate.
- Provide warehouse operations support, including receiving, inspecting, and stocking incoming merchandise.
- Support inventory accuracy through cycle counts, stock replenishment, and product organization.
- Safely operate forklifts and pallet jacks per company policy.
- Uphold safety standards and maintain a clean, organized counter and warehouse environment.
- The responsibilities in this posting are not intended to be all-inclusive; additional responsibilities may be assigned as needed.
Qualifications:
- Previous experience in a customer-facing role, preferably in HVAC/R or a related industry.
- Strong knowledge of HVAC/R products, equipment, and components.
- Excellent customer service skills, including active listening and problem-solving abilities.
- Effective communication and interpersonal skills.