Build & Release (CI/CD) Support Engineer
- Compensation
- Not disclosed
- Location
- Austin, US
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Support
- Posted
Skills
Must have
- Git proficiency and GitHub expertise
- CI/CD tooling expertise (Jenkins, GitHub Actions, GitLab CI, etc.)
- Build & Release engineering fundamentals
- Maven and Java build tooling
- Understanding of software supply chain lifecycle
- Comfort supporting Artifact repositories (Artifactory, Nexus, etc.)
- Experience with Spinnaker or similar deployment orchestration
- Strong troubleshooting ability
- Clear written and spoken communication
- SDLC understanding
- Unix command-line proficiency
- Linux command-line proficiency
- Scripting (Python/Bash)
- Container knowledge (Docker/Kubernetes)
- 2–5 years in Build/Release Engineering, DevOps, SRE, or software development
- Strong troubleshooting skills
- Clear communication skills
- Strong linux skills, scripting, Git, and containers
- Solid Linux/Unix experience
- Experience with build tools (Maven/Gradle), containers, and artifact management systems
- Disqualifiers: no CI/CD experience, poor communication
Nice to have
- Monitoring tools (Prometheus/Grafana)
- Prior SRE experience
Full description
Build & Release (CI/CD) Support Engineer
Location: Remote | Time Zone: (Canada, Brazil, Chile, Colombia, Mexico) (8AM–5PM Pacific)
About Virtasant
Virtasant is a global technology services company delivering large-scale cloud, data, and engineering solutions across 130+ countries. We partner with some of the world’s largest organizations to help them build, operate, and scale internal platforms used by tens of thousands of engineers.
For this role, you will be supporting one of the most advanced internal developer platforms in the world, powering products used by hundreds of millions of people. The problems you will solve are deep, complex, and essential to keeping a global-scale organization moving.
**About VirtasantFreedom to Grow. Power to Deliver.
At Virtasant, talented people do their best work in an environment built on trust, autonomy, and continuous learning. With team members in 130+ countries**, we are a remote-first, proudly diverse organization focused on meaningful work and real impact.
Role Overview
The Build & Release Support Engineer provides high-impact technical support for the customer’s build, release, and CI/CD systems, which every developer depends on to ship software.
This role is deeply developer-facing and centers on build pipelines, software supply chain workflows, and release tooling. You will help engineers resolve blockers across tools like Maven, Java build systems, Docker, Spinnaker, Artifactory, and Jenkins.
Success depends on strong troubleshooting skills, clear communication, and the ability to manage multiple threads and tickets in parallel. You will be the front line, ensuring developers can deliver reliably, safely, and at high velocity.
Business Outcome
Become a deep expert in the customer’s build and release ecosystem and deliver fast, accurate support across Slack and tickets. Your work will maintain high developer velocity and minimize disruption across global engineering teams.
Success Measures**
- Healthy volume of threads and tickets handled with high-quality outcomes
- Consistent achievement of time-based SLAs
- High customer satisfaction through surveys
- Accurate classification of issue type, severity, and patterns
What Will Be True When You Succeed
- Developers ship faster with fewer build and release blockers
- CI/CD and software supply chain tooling become more reliable and more usable