Building Automation Service Account Manager

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Key Responsibilities

• Adheres to all Automated Logic Contracting Services and customer safety standards. Promotes safety awareness on work sites.

• Forecast, monitor, and document financial performance against plan

• Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities

• Recruit, interview, hire, and train technicians as required to meet workload demands, and company or customer expectations and requirements

• • Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction

• Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency, and training requirements

• Resolve warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the company

• Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts receivable

• Manage, review, and secure Assurance Agreements

Required Qualifications

• Associate’s Degree or 3+ years working in Building Automation

• 2+ years of experience working with commercial HVAC

• 2+ years of customer service management

• 5+ years of experience utilizing Microsoft Suite

Preferred Qualifications

• Bachelor's degree in Business Management or Engineering preferred

• Familiarity with Building Automation, preferably with WebCTRL

• Experience with SalesForce.com, ServiceMax, ERP, and other business applications

• 6+ years of commercial service management work experience