Business Analyst - Business Systems & Project Delivery

Surepoint is currently seeking a Business Analyst to join our IT team in Nisku, AB. We are looking for someone to contribute to the development, implementation, and ongoing sustainment of the organization’s business systems, digital transformation initiatives, and internal IT service delivery practices.

What You'll Be Doing

Support the implementation and delivery of enterprise business systems and digital transformation initiatives, independently managing assigned projects and workstreams while contributing to larger, complex organizational transformations
Engage stakeholders across branches, departments, and business units to understand operational challenges, assess existing business processes, identify gaps, and recommend opportunities for process standardization and improvement
Assist with the establishment and ongoing administration of structured demand intake and prioritization processes, including the classification and assessment of Reports, Interfaces, Conversions (Data), and Enhancements (RICE)
Develop, coordinate, and maintain project documentation, including project charters, work plans, schedules, milestones, deliverables, stakeholder communication plans, and status reports
Establish and maintain project RAID (risks, assumptions/actions, issues, and dependencies/decisions) registers, action items, decision logs, dependencies, and related documentation, proactively identifying risks, issues, and deviations requiring attention or escalation
Configure, administer, and maintain designated project and IT service tracking platforms in accordance with established workflows, governance standards, and direction provided by the Senior Manager, Business Systems Transformation
Coordinate cross-functional project activities involving internal stakeholders, subject matter experts, consultants, and external technology partners to support timely completion of assigned deliverables and commitments
Support the planning, implementation, and ongoing improvement of business systems, including application enhancements, system integrations, software upgrades, and new technology deployments
Assist in establishing and maintaining IT service management processes and practices, including the IT service catalogue, service request and change management workflows, knowledge management, and documentation of service ownership, escalation pathways, and operational handoffs
Coordinate testing activities, including the development and maintenance of test plans, scenarios, and scripts; defect identification and tracking; and facilitation of business acceptance and sign-off
Support systems development lifecycle (SDLC) and release management practices, including change control, implementation planning, deployment readiness, cutover coordination, and post-implementation stabilization
Assist with defining and validating reporting, analytical, integration, and data conversion requirements in collaboration with business stakeholders and technical delivery partners
Coordinate business readiness and organizational change activities, including stakeholder communications, training, user adoption, knowledge transfer, and transition to operational support
Author, review, and contribute to business cases, proposals, solution assessments, functional specifications, and other artifacts required to support technology investment and implementation decisions

What You Need to Succeed

Proven experience performing business analysis activities throughout the systems development lifecycle, including requirements analysis, process mapping, testing, change control, and implementation support
Demonstrated experience coordinating IT projects and independently managing assigned workstreams, including project planning, scope, schedules, deliverables, resource considerations, and dependencies
Working experience supporting enterprise business systems, including software enhancements, integrations, upgrades, and deployments
Experience using project management and work tracking tools to coordinate activities, maintain documentation, monitor progress, and support reporting
Experience facilitating stakeholder discussions and coordinating with internal business units and external vendors or partners to support the delivery of business solutions
5+ years’ experience as an IT business analyst, systems analyst, or in a related project delivery role
Professional certification in business analysis or project management is considered an asset
Experience with ERP and CRM systems, including integrations, reporting, and data management
Working experience with IT service management (i.e. ITIL), including service processes, SOPs, and knowledge management
Experience developing or maintaining business intelligence reports and dashboards using Microsoft Power BI or similar reporting tools