Business Analyst (Client Lifecycle Management) - Permanent

• Partner with the Delivery Manager to plan and coordinate design, testing, and implementation activities, including defining timelines and effort estimates.
• Collaborate closely with business analysts to elicit, analyze, and validate user, business, and system requirements, and translate high-level product vision into detailed technical requirements alongside solution architects.
• Conduct functional impact assessments, risk evaluations, and fit-gap analyses to compare current and future state processes in collaboration with technical leads.
• Develop functional solution designs aligned with CLM workflows and Fenergo capabilities, while addressing technical constraints, and lead cross-functional teams to ensure seamless integration.
• Prepare and document functional specifications, obtain stakeholder buy-in, and secure formal approval on proposed solutions.
• Maintain end-to-end traceability between business requirements and final technical deliverables.
• Configure policy rules, workflows, data mappings, and user interface behavior to deliver high-quality solutions aligned with CLM processes.
• Support system testing by working with the Test Manager and SMEs to validate that solutions meet requirements, and assist in integration and user acceptance testing, including defect triage.
• Work with technical leads to define implementation strategies, system configurations, and operational runbooks for integrated solutions.
• Contribute to migration design and data mapping activities, ensuring data accuracy across domains, and validate reconciliations with business analysts.
• Develop and deliver user training materials, and provide ongoing support to promote effective system adoption and usage.
• Investigate and resolve incidents, perform root cause analysis, and escalate issues to the Project Manager when necessary.

Requirements:

• Bachelor’s degree in Business Administration or a related discipline.
• 7–10 years of experience as a Business or System Analyst within banking, financial services, or consulting environments.
• Strong analytical thinking, problem-solving ability, and attention to detail.
• Excellent communication and presentation skills.
• Strong interpersonal skills with a proactive and positive mindset.
• Proven sense of ownership and accountability in delivering tasks.
• Ability to work effectively both independently and within a team.
• CBAP certification is an added advantage.
• Technical background with a solid understanding of the Software Development Life Cycle (SDLC) is preferred.
• Familiarity with CLM and Fenergo solutions is a plus.

To apply, please visit www.gmprecruit.com and search for Job Reference: 5WY4V665