Business Analyst (Contract till 31 May 2027)

Responsibilities:

• Responsible for leading the overall delivery of assigned projects within General Insurance portfolio and act as the key contact for all the teams involved in the assigned project

• Prepare, manage and track Project Plan, Cost, Scope and RAID log (Risks, Actions, Issues and Dependencies)

• Work with project stakeholders to understand or define the scope of an assigned project.

• Manage the full delivery cycle of a project, from initiation, scoping, requirement, design, build, test, deployment to business change transition to go-live; including post launch business verification, warranty supports and post implementation reviews.

• Run the Project Workgroup meeting, Project Steering Committee; prepare all regular progress reports, updates & meeting minutes for the Project Delivery

• Maintain close working relationships with internal and external contacts including project team members, staff, local authorities, etc.

• Must be IT technical sound to establish a close & aligned working model with Product Owners, IT solution architect, IT delivery teams (scrum or fixed capacity teams), infrastructure/network/cloud engineering to ensure that the optimal solution is delivered against the agreed scope or requirements meeting the time to market needs under an agile MVP / continuous delivery.

• Be an effective change agent (as this is a Business Project Manager role) and for small and medium sized project the candidate could be acting as a business analyst to define the requirements and author user stories.

• Prepare and coordinate all business change activities to ensure that the project delivered solution is transitioned to production with change impact managed & little to minimal disruption to internal and external stakeholders.

• Prepare user guide, user manuals and draft change communications for Change Management Lead reviews.

Requirements:

• Good understanding of insurance business and the value chain, ideally gained under General Insurance or the financial services sector.

• Good knowledge and experience of best practice project management methodologies and techniques to provide sound advice and support to Project Managers and Sponsors.

• Experience in working on large scale organization-wide reengineering projects, preferably in a financial services institution

• Strong knowledge of project management methodologies

• Proficient in business metrics and strong analytical skills.

• Excellent communication (written and verbal) skills with ability to develop concise and effective communications for business & IT stakeholders.

• Negotiation skills with ability to resolve conflict situations.

• Good interpersonal skills in building positive working relationships with diverse teams. Ability to influence, educate and collaborate to effectively achieve harmonious results.

• Sound judgement and initiative.

• Experience in contract and vendor management

• Sound decision making skills

• Ability to influence others to manage the projects in accordance with project management best practice and meeting Council guidelines and processes.

• Ability to clearly, concisely and accurately report on project progress and outcomes to working groups and project steering groups.

• Proficiency in Microsoft PowerPoint, Excel, MS Project, Visio, JIRA/Confluence

• Ability to work well in a multicultural environment with different stakeholders

• Fluent in English

• Candidate with more experience will be considered as Senior Business Analyst