Business Analyst - Credit/AR & Process Transformation

Job Description :

We are looking for a Business Analyst - Credit, AR & Process Transformation to support a strategic transformation initiative focused on strengthening enterprise governance, reducing financial risk, and improving operational excellence across the Order-to-Cash (O2C) lifecycle.

The ideal candidate will collaborate with cross-functional teams including Sales, Finance, Credit, Legal, Operations, and Digital Transformation to improve business processes and implement scalable governance frameworks.

Key Responsibilities :

• Analyze and map end-to-end Order-to-Cash (O2C) processes

• Identify process inefficiencies, risks, and control gaps

• Gather and document business & functional requirements

• Support future-state process design and governance initiatives

• Develop SOPs, process maps, RACI models, and control documentation

• Analyze KPIs including DSO, bad debt, collections, and compliance metrics

• Collaborate with Sales, Credit, Finance, Legal, Operations, and Digital Transformation teams

• Support project delivery, RAID logs, milestone tracking, and stakeholder workshops

• Assist in change management and adoption of standardized business processes

Required Experience :

• 4 - 7 years of Business Analysis experience

• Strong understanding of the complete Order-to-Cash (O2C) lifecycle

Experience working with :

• Sales & Commercial teams

• Credit & Accounts Receivable

• Legal & Contract Management

• Experience in process improvement or transformation initiatives

• Strong analytical, documentation, and stakeholder management skills

Preferred Skills :

• SAP OTC experience (Preferred)

• Equivalent ERP Order-to-Cash module experience is also acceptable

• Power BI

• Microsoft Power Platform

• Agile / Scrum methodologies

• Process Mapping

• Business Process Transformation

• Risk & Governance

• Requirements Gathering