Business Analyst I

Job Track Description:

• Requires formal education with expertise in a professional, sales, or technical area.

• Performs technical-based activities.

• Contributes to and manages projects.

• Uses deductive reasoning to solve problems and make recommendations.

• Interfaces with and influences key stakeholders.

• Leverages previous knowledge and expertise to achieve results.

• Ability to complete work self-guided.

• College or university degree required.

General Profile

• Performs routine assignments.

• College or university degree required or equivalent work experience providing exposure to fundamental theories and concepts.

• Develops skills by performing structured work assignments.

• Uses existing procedures to solve routine or standard problems.

• Receives instruction, guidance, and direction from others.

Functional Knowledge

• Requires a conceptual understanding of theories, practices, and procedures.

Business Expertise

• Applies general knowledge of business developed through education or experience.

Impact

• Impacts the accuracy of own work.

• Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

• No supervisory responsibilities.

• Responsible for developing technical contributions.

Problem Solving

• Uses existing procedures to solve standard problems.

• Examines information and standard practices to make sound judgments.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Attends meetings to record needed changes in service delivery processes and systems.

• Collects data from customers relating to systems and reports issues impacting service delivery.

• Documents basic business functional requirements.

• Obtains clarification from stakeholders for service delivery and/or system change needs.

• Assists with the collection of data required to compile project definitions and cost assessments.

• Helps to create project cost estimates by calculating work hours and required resources.

• Collects Service Level and Operating Metrics data for business operations reports.

• Develops basic knowledge of operating processes, user-based systems, and governing regulations.

• Performs other duties as assigned.

• Complies with all policies and standards.