Thakral One
Business Analyst-Insurance Transformation
Business analyst role driving Life & Health insurance transformation initiatives inside a large banking environment in Hong Kong. Day to day the person elicits and documents requirements, maps and re-engineers processes, supports solution design and UAT, and bridges business stakeholders with technology teams.
- Compensation
- Not disclosed
- Location
- Hong Kong, Hong Kong SAR, Hong Kong
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 4+ years
- Category
- Business analysis
- Posted
Skills
Must have
- 4–8 years of experience as a Business Analyst in insurance, banking, or financial services
- Strong experience in Life & Health Insurance domains: underwriting, claims, policy servicing, and risk controls
- Has supported business transformation or process improvement initiatives
- Exposure to large enterprise or banking environments
- Skilled in business requirements gathering and documentation
- Experienced in process mapping and analysis
- Proficient in stakeholder engagement and workshop facilitation
- Strong analytical and problem-solving capability
- Able to bridge business and technology teams effectively
- Consulting mindset with structured thinking
- Excellent communication and stakeholder management skills
- Detail-oriented with strong ownership and accountability
Nice to have
- Prior experience in Hong Kong insurance consulting engagements
- Exposure to regulatory and compliance considerations in banking or insurance
- Experience working in large-scale transformation programmes
Full description
As a Business Analyst – Insurance Transformation, you will drive transformation initiatives across Life & Health Insurance operations within a large‑scale banking environment. You will work at the intersection of business and technology, translating requirements into actionable solutions while ensuring alignment with operational, regulatory, and customer experience objectives.
What You'll Do and How You'll SucceedBusiness Analysis & Requirements Management
- Elicit, analyse, and document business requirements across underwriting, claims, policy servicing, and risk controls.
- Translate business needs into functional specifications, user stories, and process documentation.
- Ensure requirements are clearly defined, traceable, and aligned with business objectives.
- Facilitate workshops and discussions with stakeholders to validate requirements and priorities.
Process Analysis & Transformation Support
- Analyse current‑state processes to identify inefficiencies, gaps, and improvement opportunities.
- Support the design of target‑state processes aligned with transformation goals.
- Assist in process re‑engineering initiatives to improve operational efficiency and customer experience.
- Ensure business processes align with regulatory and risk control requirements in a banking environment.
Solution Design & Delivery Support
- Collaborate with technology teams to ensure business requirements are accurately translated into system functionalities.
- Participate in system design discussions to align solutions with business workflows and operational needs.
- Support implementation activities, including functional validation and alignment with business expectations.
- Work closely with delivery teams to ensure timely and accurate execution of transformation initiatives.
Stakeholder Management & Communication
- Engage with business stakeholders across operations, risk, and product teams.
- Communicate complex concepts clearly to both technical and non‑technical audiences.
- Prepare structured reports, presentations, and insights for executive‑level updates.
- Act as a bridge between business and technology teams to ensure alignment and clarity.
Testing & Change Support
- Support User Acceptance Testing (UAT) by validating solutions against business requirements.
- Identify defects, gaps, and improvement areas during testing cycles.
- Support change management activities, including documentation and user readiness.