Business Analyst - IT - Goregaon, Mumbai

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further

For more details:

About the Role:

• The Business Analyst will be responsible for gathering, analysing, and documenting business requirements to ensure accurate implementation and alignment with project goals.
• The incumbent will report to the Assistant General Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Collaborate with business stakeholders, project managers, and technical teams to gather business requirements for various projects
• Conduct interviews, workshops, and surveys to elicit detailed and accurate requirements
• Analyse collected information to identify gaps, inconsistencies, and potential challenges
• Create clear and concise requirement documents, including functional/non-functional specifications, use cases, process flows, and user stories
• Assist in prioritisation and validation of requirements with stakeholders to ensure alignment with business objectives
• Participate in review sessions with stakeholders and project teams to ensure an accurate understanding of requirements
• Support the resolution of requirement-related conflicts or issues during the project lifecycle
• Collaborate with design and development teams to ensure proper implementation of requirements
• Maintain and update the requirement documentation throughout the project lifecycle
• Analyze current business processes ("As-Is") and design optimized future-state workflows ("To-Be").
• Oversee User Acceptance Testing (UAT), ensuring the final product meets the defined business requirements and acceptance criteria.
• Create high-quality documentation, including User Stories, Process Flow Diagrams, and Functional Specifications.

Key Result Areas:

• Contribution to the identification and resolution of potential requirement conflicts.
• Collaboration with cross-functional teams to ensure successful project outcomes.
• Requirement Gathering & Analysis
• Documentation & Specification Writing
• Process Flow Mapping
• Change & Issue Management

Requirements

Competencies (Skills essential to the role):

• Strong analytical and critical thinking
• Effective verbal and written communication
• Active listening and empathy
• Detail orientation and organisational skills
• Team collaboration and stakeholder management

Educational Qualification / Other Requirement:

• Graduate degree in the IT domain (Master’s Degree will be preferred)
• 3+ years of relevant experience
• Basic understanding of software development processes and technologies

Benefits

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Service
• Relationships
• Teamwork
• Responsibility