Business Analyst – Product Owner

Technical Product Owner / Business Analyst

Location: Johannesburg (Sandton), South Africa

Salary Range: R35'000-55'000 (Depending on experience)

About the Role

We are looking for a Technical Product Owner / Business Analyst to work closely with stakeholders—both internally and externally—to gather requirements, conduct research, write clear specifications, and manage the vision & strategy for two critical digital platforms:

• Internal Business Process Platform – enabling data-driven operations and organizational efficiency.

• Customer-Facing Entrepreneurship Strategic Management Platform – empowering clients with tools to effectively plan, execute, and measure their strategic initiatives.

In this role, you’ll dedicate most of your time to understanding business needs, mapping processes, and translating stakeholder inputs into concise briefs for the engineering team. You’ll work closely with a Delivery Manager, Key Account Manager, and other team members to ensure that development efforts align with real-world requirements and deliver tangible value. The CTO provides overarching technical direction, but you’ll be the primary liaison between business stakeholders, clients, and engineering.

Key Responsibilities

1. Requirements Gathering & Analysis

• Engage directly with clients and internal stakeholders to collect, interpret, and document business needs and functional requirements.

• Conduct interviews, workshops, and process walkthroughs to capture detailed process flows, data models, and system interactions.

• Distill complex or ambiguous requests into clear user stories, use cases, or functional specifications.

2. Backlog Management & Prioritization

• Own the product backlog for each platform, ensuring user stories and tasks are well-defined, prioritized, and ready for development.

• Collaborate with stakeholders to prioritize features and enhancements based on impact, urgency, and resource availability.

• Work with the Delivery Manager to map backlog items into sprints, ensuring realistic timelines and managing scope changes effectively.

3. Technical Coordination

• Serve as the bridge between business requirements and technical constraints, ensuring engineering teams have comprehensive briefs that cover scope, acceptance criteria, and dependencies.

• Identify data or integration needs, coordinating with developers or architects to ensure solutions align with the broader technical ecosystem.

• Validate technical feasibility and highlight any risks or dependencies that could affect delivery timelines.

4. Stakeholder Engagement & Communication

• Conduct regular check-ins with the Key Account Manager to gather client feedback and communicate development progress.

• Collaborate with internal teams (e.g., design/UX, QA, support) to ensure everyone understands the requirements and intended outcomes.

• Host demo sessions or reviews with clients and internal stakeholders, gathering feedback to refine features and processes.

5. Documentation & Reporting

• Maintain clear, up-to-date documentation (e.g., user flows, process maps, business rules) in easily accessible formats.

• Provide weekly or bi-weekly updates on backlog progress, upcoming features, and any issues or roadblocks.

• Prepare release notes and user guides for completed features, enabling smooth handoff to clients or internal teams.

6. Continuous Improvement

• Monitor product usage and performance metrics to identify improvement areas or feature gaps.

• Champion iterative enhancements, using data and stakeholder feedback to refine requirements and backlog priorities.

• Stay informed about emerging tools and best practices in business analysis, Agile frameworks, and digital product delivery.

Qualifications

Education & Experience

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field.

• 3–5+ years of combined experience in Business Analysis, Technical Product Ownership, or Project Management within a digital/tech environment.

Technical & Analytical Skills

• Solid understanding of software development processes (Agile/Scrum/Kanban).

• Ability to create process flows, wireframes, and technical documentation that developers can easily follow.

• Comfortable conducting data analysis and translating quantitative insights into actionable requirements.

Communication & Collaboration

• Proven ability to elicit, document, and clarify requirements through effective communication with both technical and non-technical stakeholders.

• Experience collaborating with cross-functional teams (e.g., delivery/project managers, UX designers, developers, QA) and client-facing roles (e.g., Key Account Managers).

Ownership & Detail Orientation

• A track record of taking initiative to ensure all requirements are captured and understood by all parties.

• Skilled at organizing and managing multiple priorities, deadlines, and stakeholder expectations in a fast-paced environment.

• Meticulous attention to detail, ensuring accurate and consistent requirement specifications.

Why Join Us?

• Client-Facing Impact: Partner with stakeholders and clients to build solutions that address real-world challenges in operations and entrepreneurship.

• Collaboration: Work alongside a talented Delivery Manager, Key Account Manager, and engineering teams who value your input and expertise.

• Professional Growth: Hone your business analysis and technical product ownership skills, gaining exposure to diverse methodologies and cutting-edge tools.

• Innovation Culture: Be part of a forward-thinking tech environment where feedback loops are short, and continuous improvement is part of the DNA.

Ready to Apply?

If you’re a detail-oriented Business Analyst / Technical Product Owner who excels at translating complex requirements into actionable tasks and enjoys partnering closely with both clients and developers, we’d love to hear from you!

In the application process, we will ask for 1–2 paragraphs on each of the following (so you can prepare):

• Hands-On Requirements Gathering: Share a scenario where you had to gather and clarify complex requirements. How did you ensure all details were captured?

• Technical Collaboration: Describe your experience working with developers or technical teams. What challenges did you face, and how did you resolve them?

• Stakeholder & Client Engagement: Highlight a project involving multiple stakeholders (including external clients). How did you manage differing expectations?

• Process & Data Analysis: Provide an example of how you used process mapping or data insights to refine or prioritize requirements.

• Culture & Fit: Why are you excited to join us in Johannesburg, and how do you see yourself contributing to our mission?

• Availability & Compensation: Include your earliest start date and confirm that our salary range aligns with your expectations.

We look forward to seeing how your skills in business analysis and technical product ownership can help us deliver high-impact solutions for our clients and our internal teams!