Business Development Manager

Business Development ManagerReports to: General ManagerGross Salary: KES 88,690

About Our Client

Our client is a healthcare products and services company supplying implants, rehabilitation products, splints, and related medical equipment to hospitals, clinics, and specialists. The company also provides technical and surgical support services, working closely with surgeons and healthcare facilities to ensure quality patient outcomes.

Job Summary

The Business Development Manager is responsible for driving sustainable business growth by leading our client's commercial activities, strengthening customer relationships, supervising the business development team, and ensuring seamless coordination between sales, technical support, and operational functions. The role provides strategic oversight of market expansion, customer retention, sales performance, collections, and service excellence to achieve organizational revenue and profitability objectives.

What You Are Expected to Achieve

1. Business Development & Market Expansion (Orthopaedics & Implants)

• Formulate and execute target-driven commercial strategies across key medical sectors, specifically targeting orthopaedic surgeons, clinics, and tertiary hospitals.
• Leverage specialized industry knowledge to acquire new healthcare accounts and expand the adoption of the company's orthopaedic implants, rehabilitation products, and splints.
• Monitor competitor activity, medical device trends, and clinical advancements to identify key growth niches and introduce new orthopaedic product lines.

What Success Looks Like: Consistent month-on-month pipeline growth; successful introduction of new orthopaedic implant lines; expansion of active clinical and hospital accounts.

2. Technical Operations & Theatre Supervision

• Directly supervise Theatre Technicians and coordinate their deployment to assist surgeons during orthopaedic procedures.
• Ensure all technical reps possess appropriate product knowledge and maintain seamless coordination with Procurement, Warehouse, and Logistics regarding surgical schedules, inventory availability, and order fulfillments.
• Oversee theatre service quality, resolve immediate technical/operational bottlenecks, and ensure high standards of clinical support.

What Success Looks Like: Zero surgical delays or cancellations due to technical rep availability or inventory missing; high surgeon satisfaction ratings regarding technical support.

3. Commercial & Sales Performance Management

• Establish monthly, quarterly, and annual sales plans for the sales and marketing teams, monitoring active leads and territory coverage.
• Review conversion rates and direct field campaigns, digital marketing, and promotional engagements to boost revenue.
• Ensure precise commission calculations and details are submitted to Finance by the 15th of every month.

What Success Looks Like: Attainment of regional sales targets; regular conversion of targeted opportunities; prompt submission of commission structures.

4. Financial Responsibility & Debt Collection

• Collaborate with Finance to manage regional debt collection, relentlessly following up on overdue accounts and ensuring accurate recording.
• Monitor resource allocation across motorbikes, field travel, promotional materials, and technical equipment to maintain cost efficiency.
• Contribute to departmental budgets, expenditure projections, and sales forecasting.

What Success Looks Like: Reduction in Outstanding Accounts Receivable (AR); zero budget overruns on departmental operational expenses.

5. Relationship Building & Customer Satisfaction

• Establish strong, strategic relationships with chief surgeons, hospital administration, and key healthcare decision-makers.
• Actively resolve customer concerns, field complaints, and operational issues raised by sales or technical teams.

What Success Looks Like: High customer retention rates; prompt, documented resolution of surgeon/hospital feedback within 24 hours.

6. Team Leadership, Training & Competency Development

• Lead, mentor, and evaluate direct reports across the Sales, Marketing, and Theatre Technical divisions.
• Conduct regular skill gap assessments and coordinate Continuous Medical Education (CME) sessions, product workshops, and technical training for healthcare professionals and internal staff.
• Manage duty rosters, leave schedules, and workforce planning for departmental staff, volunteers, and interns.

What Success Looks Like: A cohesive, highly knowledgeable technical and sales team; active execution of scheduled CMEs and product training sessions.

7. Reporting & Operational Governance

• Lead weekly departmental reviews to align operational priorities, surgical case coverage, and financial reconciliations with Finance records.
• Submit weekly and monthly operational metrics to the General Manager covering sales performance, surgical case counts, conversion rates, collections, and recommendations.

What Success Looks Like: Timely, accurate weekly and monthly reporting with fully reconciled sales and finance figures.

Key Performance Expectations & Milestones

• First 30 Days: Complete full orientation of the orthopaedic product portfolio and operating theatre support protocols. Meet key hospital partners and surgeon accounts. Conduct an initial review of the current team's technical capabilities and pipeline status.
• By Day 90: Establish clear territory coverage plans, streamline theatre rep deployment schedules, and implement routine CME/product training sessions. Ensure debt collection workflows with Finance are yielding measurable recoveries.
• By Month 6: Achieve zero operational bottlenecks in theatre support deployment. Meet or exceed quarterly sales and collections targets while maintaining strong surgeon engagement across target facilities.
• By Month 12: Demonstrate clear market share expansion in orthopaedic implants and rehabilitation products. Maintain high customer retention, consistent cash collections, and a highly trained, self-sufficient field team.

Who We Are Looking For (Minimum Qualifications)

• Education: Bachelor's degree or Diploma in Biomedical Engineering, Clinical Medicine, Nursing, Biological Sciences, Pharmacy, or a relevant commercial field with specialized medical training.
• Experience: Proven track record in Business Development or Commercial Management specifically within the Medical / Healthcare sector, with mandatory exposure to Orthopaedics, Surgical Implants, or Medical Devices.
• Leadership Capability: Direct experience supervising technical or field teams (e.g., Theatre Technicians, Medical Representatives).
• Skills & Competencies: Strong clinical acumen, solid understanding of operating theatre protocols, excellent negotiation and relationship-building skills with surgeons/consultants, and sound financial/debt management capabilities.
• Attributes: High integrity, tactical decision-making ability under pressure, and a proactive leadership style.

Application Deadline

Interested candidates should submit their CV to Our Website by latest 1st November 2026.

For any inquiries, please contact us at +254 784 155 512.

Gap Recruitment Services Limited does not charge candidates at any stage of the recruitment process. We are committed to equal opportunity hiring. Only shortlisted candidates will be contacted