Business Development Representative

Coggins Call Center | Assistant Business Development ManagerCompensation:$40,000-$70,000+ per year (Base Salary + Performance Commission)

Are you a high-performing automotive BDC professional who's ready to step into a leadership role? Coggins Auto Group is looking for an Assistant Business Development Manager to help lead our growing Call Center alongside our BDC Manager.

This is a performance-based position where your success is tied to both your individual production and the overall success of the department. You'll play a key role in helping the team hit sales, appointment, customer satisfaction, and service growth goals while continuing to produce at a high level yourself.

If you're competitive, process-driven, love coaching others, and thrive in a fast-paced environment, we want to meet you.

What You'll Do

• Work alongside the Business Development Manager to drive department performance and achieve monthly sales goals

• Continue handling your own internet and phone leads while serving as a leader within the department

• Assist with coaching, training, and developing BDC Representatives to improve appointment-setting and customer engagement

• Provide support with objection handling, phone skills, and customer communication

• Monitor lead follow-up, appointment quality, CRM activity, and customer satisfaction

• Help ensure department processes and manufacturer standards are consistently followed

• Track key performance metrics and identify opportunities for improvement

• Support dealership sales growth through effective internet, phone, text, and email communication

• Drive service business by managing customer databases, recall campaigns, maintenance reminders, service-due lists, and customer retention initiatives

• Help execute outbound sales and service campaigns through calls, texts, and emails

• Lead by example with professionalism, urgency, and accountability

What We're Looking For

• Previous automotive BDC experience required OR significant call center/appointment-setting experience

• Proven ability to meet or exceed sales and appointment goals

• Strong leadership qualities with a desire to coach and motivate others

• Exceptional verbal and written communication skills

• Highly organized and detail-oriented

• Process-driven with excellent time management