Business Development / Sales Engineer at Hayden Industrial (Tulsa, OK) selling engineered heat-transfer and cooling products such as heat exchangers and dry coolers to data center, power generation and industrial customers. The role involves ~50% travel, prospecting and customer visits, technical/commercial qualification of opportunities, CRM pipeline management and trade-show presence.
Compensation
Not disclosed
Location
Tulsa, OK, USA
Work setup
Not specified
Seniority
Not specified
Employment
Contract
Experience
Not specified
Category
Solutions engineering
Posted
Skills
business-development
crm
regulatory-compliance
Must have
Degree, technical qualification or demonstrable experience in Mechanical Engineering, HVAC, refrigeration, thermal systems, process engineering or a related field
Experience in technical sales, applications engineering, business development or customer-facing engineering
Ability to understand engineered products and communicate technical concepts clearly
Strong interpersonal and relationship-building skills
Confidence initiating contact with new customers and developing relationships from an early stage
Willingness to travel frequently, including international travel (~50% of working time)
Willingness to attend trade shows, conferences and customer events
Strong written and spoken English
Good organizational skills and disciplined follow-up
Ability to manage multiple opportunities and stakeholders simultaneously
Competence with CRM systems, Microsoft Office and professional presentation tools
Nice to have
Experience selling heat exchangers, dry coolers, fluid coolers, air-handling equipment, refrigeration products or other capital equipment
Knowledge of data-center cooling or other mission-critical cooling applications
Experience working with consulting engineers, EPC contractors, mechanical contractors, OEMs or large end users
Familiarity with technical specifications, schedules, drawings and tender documentation
Experience developing new territories or market segments
Existing industry relationships within one or more of Hayden's target markets
Experience working across North American and international markets
Full description
Position Summary
Hayden Industrial is seeking a commercially driven Business Development / Sales Engineer to support the continued growth of its engineered heat-transfer and cooling products.
This role is intended for someone who is prepared to be active in the market: identifying opportunities, visiting customers, developing relationships, attending industry events and progressing opportunities from initial contact through technical and commercial qualification.
The successful candidate will combine the energy and persistence of a business-development professional with sufficient engineering knowledge to understand customer applications, ask the right questions and communicate Hayden’s technical value.
Key ResponsibilitiesBusiness development
Identify and develop new customers, applications and market opportunities for Hayden’s product portfolio.
Build a structured pipeline across priority sectors, including data centers, power generation and industrial cooling
Research target customers, engineering consultants, contractors, OEMs, developers and end users.
Establish contact with new prospects through direct outreach, referrals, industry events and site visits.
Qualify opportunities based on technical fit, commercial potential, timing, decision-making structure and competitive position.
Develop account-entry plans for strategic customers and market segments.
Maintain consistent follow-up from initial contact through specification, quotation and order placement.
Re-engage dormant customers and opportunities where Hayden has relevant technical capability.
Customer engagement
Travel regularly to meet customers, consulting engineers, contractors and project stakeholders.
Attend customer offices, project sites, factories and industry events as required.
Develop relationships at engineering, procurement, project-management and executive levels.
Understand the customer’s application, operating conditions, technical constraints and commercial drivers.
Lead early-stage discovery discussions and gather the information required for Hayden to develop a suitable technical solution.
Coordinate internal support from Application Engineering, Product Management, Project Management and Operations.
Present Hayden’s capabilities, product range, manufacturing footprint and value proposition.
Provide professional and timely responses throughout the sales process.
Remain engaged after quotation to understand customer feedback, competitor positioning and the actions required to progress the opportunity.
Technical sales
Develop a strong working knowledge of Hayden’s heat-transfer and cooling products.
Business Development - Sales Engineer at Hayden Industrial (Tulsa, OK, USA) — aijobsearch
Understand customer requirements relating to thermal performance, fluid conditions, ambient conditions, noise, power consumption, footprint, materials, controls and regulatory compliance.
Review customer specifications and identify the key technical and commercial requirements.
Work with Application Engineering to develop technically compliant and commercially competitive selections.
Explain product configurations and performance trade-offs clearly to customers.
Support technical presentations, specification reviews and value-engineering discussions.
Identify requirements that are unusual, technically difficult or commercially high risk and escalate them appropriately.
Assist customers in developing practical equipment specifications where requirements are not yet fully defined.
Support the development of standard sales tools, presentations, application guides and market-specific technical content.
Trade shows and market presence
Represent Hayden at relevant trade shows, conferences and customer events.
Support the selection of events based on target markets and commercial priorities.
Arrange meetings with existing and prospective customers before each event.
Proactively engage with attendees rather than relying only on booth traffic.
Ensure that all leads and actions are recorded, qualified and followed up promptly.
Gather market intelligence on competitors, product trends, customer investment and emerging applications.
Provide structured post-event reporting, including leads, opportunities, market observations and required actions.
Support technical seminars, lunch-and-learn sessions, webinars and other customer-facing activities.
Sales process and reporting
Maintain accurate opportunity and customer information within the company CRM system.
Develop and maintain a credible sales pipeline and forecast.
Record customer interactions, decision criteria, next actions and target dates.
Coordinate quotation activity and ensure that internal teams receive complete and accurate information.
Track quotations through the customer’s review and approval process.
Provide regular reporting on:
-
New opportunities.
Customer visits.
Pipeline value.
Forecast order timing.
Market activity.
Competitor intelligence.
Key obstacles and required internal support.
Support contract and commercial discussions in coordination with Sales leadership and other business functions.
Ensure that commitments made to customers are properly reviewed and approved internally.
Qualifications and ExperienceEssential
Degree, technical qualification or demonstrable experience in Mechanical Engineering, HVAC, refrigeration, thermal systems, process engineering or a related field.
Experience in technical sales, applications engineering, business development or customer-facing engineering.
Ability to understand engineered products and communicate technical concepts clearly.
Strong interpersonal and relationship-building skills.
Confidence initiating contact with new customers and developing relationships from an early stage.
Willingness to travel frequently, including international travel.
Willingness to attend trade shows, conferences and customer events.
Strong written and spoken English.
Good organizational skills and disciplined follow-up.
Ability to manage multiple opportunities and stakeholders simultaneously.
Competence with CRM systems, Microsoft Office and professional presentation tools.
Preferred
Experience selling heat exchangers, dry coolers, fluid coolers, air-handling equipment, refrigeration products or other capital equipment.
Knowledge of data-center cooling or other mission-critical cooling applications.
Experience working with consulting engineers, EPC contractors, mechanical contractors, OEMs or large end users.
Familiarity with technical specifications, schedules, drawings and tender documentation.
Experience developing new territories or market segments.
Existing industry relationships within one or more of Hayden’s target markets.
Experience working across North American and international markets.
Personal Attributes
Energetic, persistent and comfortable creating activity rather than waiting for enquiries.
Technically curious and willing to develop detailed product knowledge.
Prepared to travel and spend significant time in front of customers.
Strong sense of ownership and personal accountability.
Comfortable working independently while coordinating effectively with internal teams.
Professional, credible and confident in customer meetings.
Commercially aware without being overly transactional.
Able to balance customer responsiveness with internal discipline.
Strong at following through on commitments and closing out actions.
Willing to undertake the practical groundwork required to develop a new customer or opportunity.
Resilient and comfortable with the longer sales cycles associated with engineered capital equipment.
Quality of market intelligence provided to Product Management and Sales leadership.
Travel Expectations
Regular travel is a core requirement of this position. Travel may include customer offices, project sites, Hayden facilities, trade shows and industry events. Travel may account for approximately 50% of working time, with periods of higher travel around major events and customer-development initiatives.