Business Intelligence Engineer, AOP

Analytics Operations & Programs team in Bangalore is looking for an innovative, hands-on and customer-obsessed Business Intelligence Engineer. Candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, excellent technical skills and should be able to juggle multiple tasks at once. Ideal candidate must be able to identify problems before they happen and implement solutions that detect and prevent outages. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience and get the right things done. This job requires you to constantly hit the ground running and have the ability to learn quickly. Primary responsibilities include defining the problem and building analytical frameworks to help the operations to streamline the process, identifying gaps in the existing process by analyzing data and liaising with relevant team(s) to plug it and analyzing data and metrics and sharing update with the internal teams.

Key job responsibilities

• Build scalable, efficient, and automated data processes to inform business decision making.
• Own the design, development, and maintenance of ongoing BI solutions, metrics, reports, etc. to drive key business decisions.
• Work with teams in the organization to identify opportunities and build analytical solutions that provide them with decision making capabilities and insights.
• Ensure data accuracy by validating data for new and existing tools.
• Root cause analysis and uncovering core issues using data, then assisting to create new measures for the wider Amazon team
• Manage and execute entire projects from start to finish including project management, data gathering and manipulation, synthesis and modeling, problem solving, and communication of insights and recommendations.
• Collaborate with Product and Program management teams to design analytics frameworks that will support large-scale data-analysis and on-ground corrective actions.
• Collaborate with Business Analysts, Data Engineers, Software Development Engineers, and business stakeholders to understand requirements, validate data quality, and ensure deliverables align with expectations.

A day in the life

• Solve ambiguous analyses with less well-defined inputs and outputs; drive to the heart of the problem and identify root causes
• Have the capability to handle large data sets in analysis through the use of additional tools
• Derive recommendations from analysis that significantly impact a department, create new processes, or change existing processes
• Understand the basics of test and control comparison; may provide insights through basic statistical measures such as hypothesis testing
• Identify and implement optimal communication mechanisms based on the data and the stakeholders involved
• Communicate complex analytical insights and business callouts effectively

About the team
AOP (Analytics Operations and Programs) team is missioned to standardize BI and analytics capabilities, and reduce repeat analytics/reporting/BI workload for operations across multiple geographies.

AOP is responsible to provide visibility on operations performance to improve network efficiency and defect reduction. The team has a diverse mix of engineers, Analysts and Scientists who champion customer obsession.

We enable operations to make data-driven decisions through developing near real-time dashboards, self-serve dive-deep capabilities and building advanced analytics capabilities.

We identify and implement data-driven metric improvement programs in collaboration (co-owning) with Operations teams.