Business Manager - Connected Care

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Business Manager - E2E

Mission Statement:

To lead the profitable growth of ABB Robotics' Connected Care business in the China market—encompassing services, software, and digital solutions—by driving a cohesive commercial and operational strategy. This role is accountable for overseeing all sales and marketing activities, as well as managing day-to-day service operations, to deliver high-quality offerings that maximize customer equipment performance, uptime, and lifecycle value. The leader will accelerate business expansion through deeper installed-base penetration and a robust go-to-market strategy, including digital market places, leveraging a competitive value proposition anchored in digital connectivity and data-driven services

Main Accountabilities and Duties:

• Implements the global and local business strategy and ensures business development in the area of responsibility.
• Develops proactive strategies/initiatives to increase business profits, customer satisfaction and operational effectiveness, and managing resources and competences.
• Ensures profitable business growth through development of performance targets and leads the Connected Care unit to achieve targets.
• Evaluates the market opportunities and decides appropriate commercial activities on service portfolio to capture the opportunities.
• Drives productivity, delivery performance and cost optimization.
• Delivers operational/project targets (e.g. OTD, lead time, quality, ease of doing business, etc.) to improve net promoter score (NPS).
• Develops a customer centric and continuous improvement culture. Improves service technology, competence, field engineering tools and capabilities, business processes and procedures in line with the business strategy.
• Drives installed-base penetration and lifecycle value growth by developing data-driven strategies to identify upsell/cross-sell opportunities, leveraging equipment performance data, usage analytics, and customer insights to proactively tailor Connected Care offerings (services, software, and digital solutions).