Business Manager - DTH

#BTL_DTH

About Airtel:

Bharti Airtel Limited is a leading
global telecommunications company with operations in 18 countries across Asia
and Africa. Headquartered in New Delhi, India. In India, the company's product offerings
include 2G, 3G and 4G wireless services, mobile commerce, fixed line services,
high speed home broadband, DTH, enterprise services including national &
international long distance services to carriers. In the rest of the
geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. We are
always looking for people who are thinkers & doers. People with passion,
curiosity & conviction, people who are eager to break away from
conventional roles and do 'jobs never done before'.

Why Join Airtel DTH :

As
the leading DTH providers in India , we are pioneers who designed India’s first
connected box . Our innovative and
cutting-edge digital TV services offer a wide range of content to millions of
households & ensure an unmatched experience. We empower our talent to win
customers for life and we are on a mission to revolutionize the Digital TV
industry. We are looking for passionate change makers who are ready to innovate
& evolve, shaping the way India consumes entertainment.

Purpose of the Job:

As
a Business Manager for Airtel DTH, you will have the opportunity to be at the
frontline of the business, understand the demographics of an entire territory
with the responsibility of driving sales and end-to-end customer service. The
focus will be on Increasing the Customer Market Share, Revenue Market Share and
execute the entire Go-To-Market (GTM) strategy in the DTH business by
leveraging the vast distribution network. On the customer front, manage service
centers, inventories, after-sales service to ensure timely resolution of
customer escalations, analyze the feedback & design interventions for
improvement. You will engage with partners
& foster business relationships to effectively implement the “Serve
to Sell” to enhance business for DTH.

LOB : DTH Function: Operations Reporting
To: Zonal Head/State Head

Job Level: A1 /A2

What you will do:

Sales

• Strengthen the distribution and

sales network by increasing DTH Selling & activating outlets, effective
coverage, and transacting outlets

• Ensure maximum availability of recharge options so that existing customers

are adequately serviced

• Effectively implement active relationship management programs & conduct

on-the-job training programs for Retailers and Field Sales Executives (FSE)

• Ensure brand visibility through organized merchandising activities

• Drive Gross & Net Adds for the assigned territory

Service

• Ensure compliance with policies and

processes by the Installation Engineers and ensure customer SLAs are met

• Manage the team responsible for installing, servicing, and repairing

structures and major components; instruct them on correct installation
processes

• Ensure closure of Service Request loops & intervene and handle complaints

in case of escalations

• Ensure maintenance of an adequate inventory level of installation equipment

for contingencies

• Upgrade customers to higher versions & plans.

What you need to have:

Skills

• Analytical– Gap identification,

trend identification, and problem-solving capability. • Organization–
structured working, time management. • Process orientation and product
knowledge. • Consultation, facilitation, negotiation, and selling • Partner
management. • Upselling • Basic knowledge of MS Office: Excel, PowerPoint, Word
& Outlook

Educational Qualifications:

• Full Time Graduate

Work Experience: (Not to be shared for now)

•
Assistant Manager: 6 - 8 years

•
Senior Executive: 4 - 6 years

•
Executive: 2 - 4 years

*Channel sales experience preferred

Requirements for the job:

The Candidate should be open to

•
Travel extensively in their territory

• Note:

Airtel is an equal opportunity employer and encourages individuals of all
genders and backgrounds to apply. We are committed to fostering an inclusive
and diverse work environment where everyone feels valued and respected.