Business Operations Coordinator

The Business Operations Coordinator serves as a trusted partner to the Vice President and as the administrative and operational hub of the department. This position coordinates executive priorities, supports the daily operation of the office, manages phone and communication flow, processes business and group sales contracts, schedules meetings and follow-up activities, and helps ensure projects, client requests, and internal responsibilities move forward efficiently.

The ideal candidate is highly organized, proactive, service-minded, and detail-oriented. They are comfortable shifting between executive support, office administration, contract processing, client communication, and project coordination in a fast-paced hospitality environment. They demonstrate exceptional professionalism, sound judgment, confidentiality, and the ability to anticipate needs before they arise.

Executive Support

• Manage the Business Office’s calendars, meetings, daily priorities, client/VIP visits, and follow ups.

• Prepare agendas, presentations, reports, and executive meeting materials.

• Track action items and ensure follow-up on key initiatives.

• Draft professional correspondence, reports, and internal communications.

• Maintain confidential files and sensitive business information.

• Assist with strategic projects and special initiatives as assigned.

Business Operations

• Coordinate operational projects across multiple departments.

• Help monitor timelines, priorities, and organizational initiatives.

• Improve internal processes to increase efficiency and organization.

• Develop and maintain standard operating procedures (SOPs), physical inventories of Office Resources, Printing projects, Signage for Clients, Shipping & Receiving for Clients/Guests and keeping proper documentation of all receipts, deliverables and checklists.

• Assist leadership with planning, organization, and execution of operational initiatives.

Contract & Document Administration

• Prepare, review, and process contracts, agreements, and business documentation.

• Ensure documents are accurate, complete, and executed in a timely manner.

• Coordinate revisions, signatures, renewals, and contract tracking with both physical wet signature documents as well as digital signature softwares.

• Maintain organized electronic and physical contract files in both physical filing systems as well as online CRMs and file/data storage areas.

• Monitor deadlines and communicate upcoming milestones according to contract details/deadlines as well as special requests to modify details/deadlines with approvals.

Office & Administrative Operations

Executive & Departmental Coordination