Business Operations Manager

Job Overview

Are you a results-driven leader who excels at building sales processes, generating revenue, optimizing operations, and developing high-performing teams? We are seeking an experienced Operations Manager to bring a fresh perspective to our business and lead performance across our Residential HVAC, Plumbing, Drains, and Electrical divisions.

This is a high-impact leadership role with a heavy focus on sales, sales process, revenue generation, sales training, operational efficiency, profitability, and team performance. The ideal candidate combines strong commercial instincts with hands-on operational leadership and has a proven ability to improve sales execution, manage field operations, and scale service-driven businesses.

As Operations Manager, you will partner closely with department leaders to strengthen sales performance, customer retention, workforce productivity, and financial results while fostering a culture of accountability, safety, collaboration, and continuous improvement.

Key Responsibilities

· Own and improve sales processes across HVAC, Plumbing, Drains, and Electrical service departments, from customer inquiry through completed service and follow-up.

· Drive revenue growth by monitoring sales and operational KPIs, identifying performance gaps, and implementing scalable processes and best practices.

· Develop and deliver sales training, coaching, and performance management for managers, supervisors, technicians, and other customer-facing employees.

· Partner with leadership to execute business strategies that support revenue growth, gross profit, customer acquisition, and retention.

· Oversee day-to-day service operations to ensure efficient workflow, consistent sales execution, and exceptional customer experiences.

· Analyze operational and financial data, including revenue, gross profit, conversion, average ticket, labor utilization, and service performance metrics, to identify opportunities for improvement.

· Manage workforce planning, technician scheduling, dispatch coordination, and resource allocation to meet service demand and maximize revenue opportunities.

· Collaborate with sales and marketing teams on lead management, customer acquisition, retention programs, and growth initiatives.

· Establish accountability through clear goals, scorecards, regular performance reviews, and actionable coaching.

· Ensure compliance with company policies, safety standards, and quality expectations across all operations.

· Build and maintain strong relationships with customers, vendors, contractors, and internal teams.