Business Operations Manager

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:

• Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

Technology is one of the most important parts of our business. Whether it’s signing up new artists; ensuring we provide the right data to Spotify, YouTube, and other digital service providers; or helping artists use the latest AI tools and make thoughtful decisions with data-driven insights – technology plays an invaluable role in our success. The engineering team at Warner Music Group makes all of it a reality. Check out first-hand accounts from the WMG engineering, product, design, infrastructure and data teams in our blog!

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

A little bit about our team:

The Global Royalty Department is a Technology Operations and transformation department with the objective to keep the Warner Music Group’s royalty functions – artist and copyright – up to date on technology used to support the Business operations.

Your role:

This role will be co-responsible for the Program/Project Management of the EROS (artist royalty & Copyright) migration projects and the day-to-day Operational support for the Artist Royalties and Copyright ecosystem. These are Business areas/functions which have an important impact for Artists and Publishers.

Here you’ll get to:

• You will be responsible for the Project Management of the EROS (Artist Royalties and Copyright) new version migration projects – scope includes Project management, conduct test phases (Unit Testing, System Integration Testing and UAT) and Deployment.
• You will be responsible for the Month-end Support: This includes monitoring jobs and resolving issues related to jobs (both Artist Royalties and Copyright). This is critical for the Financial monthly close.
• You will assist the Business with EROS Copyright configuration for new label acquisitions.
• You will be responsible for the Execution of Projects related to new label acquisitions (sales migration, sales testing and implementation in Production which includes assisting with EROS Copyright configuration.
• You will be responsible for the management of the Copyright application projects like new versions implementation. This includes project management, creation of test cases, execution of tests, conducting UAT, User’s training and deployment in Production.
• You will be responsible for the execution of the EROS Copyright Change Management process.
• You will be responsible for the support for Copyright Audits (data extract and data reconciliation).

About you:

• You have 4+ years proven music industry and royalty functional experience, both artist and copyright.
• You have proven experience working with complex music and royalty data migrations.
• You have large systems development and implementation project management experience.
• Experience managing 3rd party contractors and offshore development resources is highly desirable.
• You have strong analytical skills and ability to validate complex analysis and data reconciliations.
• You have demonstrated leadership in achieving shared objectives within a matrix organization, participating in cross-divisional projects and building effective cross-functional teams and relationships.
• You have the ability to achieve results through influence over external and internal staff who are not direct reports as well as those who are.
• You have excellent written and verbal communication skills; capable of interfacing effectively with WMG royalty management and staff.
• You have to be a team player who can cooperate/collaborate with business unit and Technology Teams.
• You are attentive to detail.
• You have experience working both independently and in a team-oriented, collaborative environment.
• You are persuasive, encouraging, and diplomatic.
• You have the ability to elicit cooperation from a wide variety of sources.
• You have the ability to effectively prioritize and execute tasks in a high-pressure environment.
• You have advanced knowledge of SQL, MS Office and Google Tools (Docs and Sheets).

We’d love it if you also had:

• Certified PMP (Project Management Professional).
• International development and system implementation experience is highly desirable.
• Advanced knowledge of Jira is highly desirable.
• Bachelor's degree in Computer Science, Business Information Systems, Computer Information Systems, Accounting, or related field; or 8+ years related experience and/or training; or equivalent combination and experience.