Business Process Analyst

About Us:

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

About the Role:

We are seeking an experienced Business Process Analyst to join our Technology team and play a key role in driving business improvement and operational excellence across the organisation. Reporting to the General Manager Business Process & Delivery, you will act as the primary intake and process analysis resource for business and technology initiatives.

You'll work closely with stakeholders across the organisation to understand challenges, analyse end-to-end business processes, identify improvement opportunities and develop evidence-based recommendations that support better decision-making and successful change outcomes.

This is an ideal opportunity for a curious and analytical professional who enjoys solving complex business problems, challenging assumptions and helping organisations work smarter.

Key Responsibilities

• Partner with stakeholders to understand business needs, challenges and desired outcomes.
• Analyse and document end-to-end business processes, identifying inefficiencies, risks, duplication and opportunities for improvement.
• Facilitate workshops and discovery sessions to gather requirements and assess business needs.
• Reframe solution-led requests into clearly defined business problems and business improvement opportunities.
• Develop current-state and future-state process maps using BPMN and process modelling methodologies.
• Prepare business cases, options analyses and recommendations to support investment and prioritisation decisions.
• Establish measurable baseline metrics and define benefits realisation measures for approved initiatives.
• Document business requirements, acceptance criteria and user acceptance testing scenarios.
• Support governance forums and project teams with analysis, insights and business process expertise.
• Promote continuous improvement, standardisation and effective business process management practices across the organisation.

About You

• Degree qualification in Business, Information Technology, Process Management or a related discipline.
• Experience in Business Analysis and Business Process Improvement within complex organisational environments.
• Strong capability in process discovery, process mapping and business process management methodologies.
• Experience developing business cases, options assessments, benefits frameworks and performance metrics.
• Demonstrated ability to challenge assumptions, analyse problems and provide evidence-based recommendations.
• Experience facilitating workshops and engaging stakeholders across operational, management and executive levels.
• Proficiency using BPMN, Visio or similar process modelling tools.
• Experience working with enterprise platforms such as Microsoft Dynamics 365, Workday, care management systems or similar business applications.
• Strong analytical, problem-solving and documentation skills.
• Excellent stakeholder engagement, communication and relationship-building abilities.
• Certifications such as ABPMP (CBPA/CBPP), BABOK/IIBA, Lean Six Sigma or equivalent will be highly regarded.

Why Join RSL LifeCare?

RSL LifeCare offers a range of benefits including:

• Salary packaging benefits of up to $15,900 per year through our not-for-profit status.
• Access to Maxxia Rewards, with discounts across hundreds of leading retailers.
• Fitness Passport membership.
• Universal Parental Leave.
• 17.5% leave loading on annual leave.
• Ongoing opportunities for professional development and career growth.
• The opportunity to contribute to meaningful business transformation initiatives that improve services for veterans, seniors and the communities we serve.
• A collaborative environment where innovation, continuous improvement and new ideas are encouraged.

Our Commitment to Diversity

Our values guide everything we do: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One Team.

We value diversity and inclusion and welcome applications from people across our community, particularly veterans, current and former ADF personnel, their families, and Aboriginal and Torres Strait Islander peoples.

We are committed to creating a workplace where everyone feels safe, respected, valued and heard, regardless of gender, sexual orientation, ethnicity, age or disability.

It is a mandatory requirement for employees working in the aged care sector to hold a valid Police Check and/or NDIS Worker Screening Check, as required for the role. All clearances must be verified prior to commencement with RSL Life

Care.

Location

North Sydney