Business Services Manager

Under the general supervision of the President & CEO, the Business Services Manager (BSM) is responsible for managing administrative operations, non-clinical functions, financial processes, staff oversight, and regulatory compliance within the organization. This hands-on role requires versatility, the ability to “wear many hats,” and a strong commitment to the organization’s mission.

Specifications:Education and Experience: Bachelor’s degree in healthcare administration, Business Administration, or a related field preferred, though strong equivalent experience may be accepted. PACE experience preferred. Generally, 2-5 years of office management experience. One year’s experience in a setting caring for frail and/or elderly population required.

Knowledge: Strong knowledge of accounting principles, budgeting, and medical billing/coding. Highly organized, meticulous, adaptable to demanding environments, and trustworthy. Proficiency with spreadsheets, databases, and computer systems. Strong working knowledge of Medicare, and Medicaid required. PACE reimbursement experience preferred. Understanding of various healthcare and social services delivery models such as hospital, nursing home, home health, DME, hospice and DSS preferred. Ability to analyze diverse sets of information to prepare and execute an action plan of problem identification and resolution.

Other skills and Abilities: Proficiency in electronic health records (EHR) systems, Microsoft Office Suite, and accounting software. Ability to interact with participants, families, staff, and vendors professionally and compassionately. Able to bend, stoop, climb stairs, and walk distances as needed. Able to read medical records, perform repetitive hand/wrist movements, and communicate via telephone. Must demonstrate knowledge of and support for the PACE mission, vision, values, policies, confidentiality standards, and code of conduct.

Special Training: Health care or managed care finance experience preferred.